Address: 30-32 Clapham High St, London, SW4 7UR, United Kingdom
Phone: +442077206072
Rating: 4.5
based on 131 reviews.
Customer Service
Pros:
"Great service, especially Niall who handled my order (Yamaha Tracer 900)."
"Competent and friendly staff at Infinity (Capital Moto) made bike-buying experience a light hearted and pleasant affair."
"Highly recommend visiting these guys, can't imagine you'd be disappointed!"
"Sales executive Matthew went an extra mile to ensure I was 100% satisfied with my purchase."
"Niall's communication was instant, he was always available by phone if needed and in person was very helpful and appreciated this was my first bike so made everything crystal clear/idiot proof."
"Thank you to Niall and all the team at Infinity. Very professional and incredibly helpful."
"Niall was always on hand to deal with any questions or queries, always calling me back promptly whenever I left a message."
Cons:
"I do not recommend buying a rukka brand jacket here because it does not have a good service."
"Awful service."
"Really disappointed."
"This store just lost a customer of 6 years and ££££'s of purchases due to their arrogance and refusal to listen to important information that would have culminated in a £150 sale."
"Very unprofessional and no customer care at all! I'm very disappointed with their customer service."
"Disappointing service levels. Distracted staff. They never had my size and I gave them my number to call me when it was in. No call came."
"I was completely put off by the sales person who definitely made me change my mind! I found her tone patronising and dismissive."
Product Selection and Quality
Pros:
"They've got an amazing selection of gear!"
"Hands down, THE BEST showroom and equipment store in London (and I visited a few!)."
"Great range of gear and really helpful and friendly staff."
"I've bought gear off the website before too and the service was excellent."
"There is also a wide variety of motorcycle clothing and gear."
"Infinity Motorcycles has a fantastic range of equipment and the staff are extremely knowledgeable and always enthusiastic to offer help."
"The stuff is top quality too!"
Cons:
"I have left my jacket for the second time to be repaired due to the same problem because supposedly it had been repaired, but the same problem continues."
"Buy a disc lock, then see it in Halfords for £10 less. Buy some gloves then see them online for £40 less."
"Everything here is very nice, the only thing that cannot be done is buying rukka's clothes because they leave you six weeks without clothes and they are not like another store that gives you one so that you can wear what they bring you."
"Staff are nice but they show items on their website that are never in stock and to get them you have to go to the store place a deposit. Then go home, when it arrives go back and try your sizes."
"Very Bad experience... My £80 wasted. Boys don’t go there."
"Very disappointed with my purchase... Problems with several different things after 3 years of using and it took several weeks to get my set back (over 2 months) not everything is fixed."
"As a everyday rider I went in store to look at some expensive gear. Well after 15 mins looking at Rukka and Arai and not a single employee coming to ask if I was ok I left feeling like they couldn't care less."
Pricing and Value
Pros:
"Purchased a bike from here. Great price, great selection and Matthew went the extra mile to sort everything out within my schedule."
"They offer finance if you can't afford to pay for gear over £280 which is brilliant."
"I bought 2 HJC helmets with Freecom 2 plus intercoms."
"Recently purchased an NMAX 125 from Infinity Motorcycles In Clapham Common."
"I purchased a beautiful 2nd hand motorcycle from Infinity Yamaha in Clapham. Niall Thomas, the Sales Executive has been very professional, honest and transparent with me about the bike and the accessories, guiding me in the best and easiest way while purchasing the motorbike."
"Great service offered by Infinity Motorcycles! Niall and Dhillon were very helpful throughout the whole process of purchasing a used Honda Grom, from identifying the bike through to completion of the transaction and delivery - would thoroughly recommend."
"Recently purchased my new Xmax 300 at Infinity Motor. Thanks to Niall who made the whole process fast and easy - couldn't ask for better service."
Cons:
"Friendly staff but prices are always sky high."
"Got charged £45 for nothing and £80 for a new tire that I could of got for much cheaper anywhere else! Very disappointed with the customer service!"
"Can you get your money back? No sir, just a credit note."
"Buy anything then take it home and try it on. Obviously keep the tags on; obviously don't wear it outside. Can you get your money back? No sir, just a credit note."
"I am very dissatisfied with this company because I paid 508 to repair my motobike and broke after two days."
"Do not go to this place they brought Well at first plus when have some problem to solve take about 4 to 10 days for someone who needs to use their bike for anything impossible to trust again I lost my trust in the Yamaha name."
"I do not recommend buying it in this shop that brand rukka."