Urban Rider Reviews Summary

Customer Service

Pros:

• "I always use Urban Rider for my gear and they never fail to give top notch customer service and excellent products."
• "Always super helpful with customer support (thanks Izabela!) any questions dealt with promptly and professionally!"
• "Awesome selection of gear at decent prices. When I had an issue with a delivery, the team were super keen to listen and resolved the problem quickly."
• "I am so grateful to UR team and especially to Mrs. Izabela, who arranged my request perfectly and was very patient with me."
• "They promptly replaced the item free charge."
• "These guys where so fast to correct a wrong order that I made an then get the refund sorted it literally was within the hour and I had a notification that the refund was being processed."
• "When I contacted Urban Rider they were very helpful and said to send them back and they would get them repaired for me."

Cons:

• "Spoke to someone in the shop who couldn't really help."
• "Ordered a helmet and waited nearly a week, then contacted the company via email as their phones are never answered, 'high volumes of calls'. Very non responsive with emails too."
• "Customer service is very poor. Received faulty item and sent several emails, 30 plus phone calls and no answer."
• "I've emailed about both issues but not hearing back, and cannot get through on the phone at all."
• "Really disappointed with Urban Rider. I have been trying to order a giftcard online for weeks but due to a change of platform for their website they asked me to wait."
• "The sheer lack of interest from the employee on the phone, coupled with absolutely no effort to assist is the exact reason why rumours of bad customer service spread."
• "Struggled with contacting seller - apparently they have some issues with their 'info@' mailbox."

Product Selection & Quality

Pros:

• "I love Urban Rider! Great range of products for all riding types and styles."
• "They really tick all the boxes for me both in-store and online."
• "Used Urban rider for a good few years now, always have all of the latest bike gear from all of the best manufacturers at competitive prices."
• "Their selection of gear is fantastic and is a mix of Classic/Retro gear mixed with some modern urban selections throughout."
• "The shop is well stocked with the usual excellently curated merchandise."
• "Great selection of apparel specifically for the vintage or custom bike rider and a much greater stock of Bell helmets than their larger competitors."
• "They have so many amazing products that I've not elsewhere and the service I got was really great."

Cons:

• "The pando moto skins had a set of armour missing."
• "Buyers beware of shoddy business practices."
• "The more expensive one had a blemish on it and the other was a faulty return from another customer."
• "The white cuffs were dirty possibly shop soiled, the bag sellotaped up so maybe an un-inspected return."
• "Sorry to have to post this edit review again but UR have again sent me out dirty goods."
• "The worst experience I've ever had shopping online. I ordered internationally and got charged $200 extra by DHL. Additionally, the order was missing a piece of gear, and the fit of the jeans was misrepresented (slim turned out to be loose)."
• "I find this unacceptable especially after receiving the dirty helmet as mentioned below."

Shipping & Delivery

Pros:

• "It shipped from London within 12 hours and arrived in nearby Austin, TX by Saturday AM."
• "The helmet was successfully delivered 3 days later to another continent."
• "My gear arrived really quickly (to Ireland)."
• "I received my kit next day. I ordered on a Friday too and still had the kit I needed on Saturday."
• "Shipped to California literally overnight as part of the purchase."
• "Deliveries are super fast too."
• "Ordered a dual pack Interphone U16 mesh intercom which arrived promptly."