Toby Carvery Bexley Heath Reviews Summary

Food Quality

Pros:

• "Food was great and but the decor is shabby and in desperate need of a makeover."
• "Food was warm and kept flowing out (we went for the buffet breakfast)."
• "Food is amazing and service was brilliant."
• "The food quality was lovely, could not fault a thing."
• "Food was tasty, hot and all veg options were well stocked."
• "Friendly and polite staff. The chefs are always bringing out fresh food."
• "Exceptional service on most occasions with fresh food and friendly staff."

Cons:

• "Just a bit disappointed with the food.. missing seasoning and for me they go with quantity over quality."
• "Busy, which was good to see. I had the more meat option choosing beef and lamb, both were dry and stringy, and just in little pieces, not slices."
• "Food was mediocre. Didn't feel welcomed."
• "Awful taste to everything."
• "The man who showed my partner to me asked me your not with this man are you? I said yes that's my partner he said oh that's your table then and walked off. Really rude there was a better way to ask even a nicer tone."
• "Very bad have us all food poisoning the turkey was yuk!"
• "Worst toby carvery I have ever had. Only 2 of the meats were available, potatoes were undercooked, cauliflower cheese was rock hard and had barely any cheese sauce."

Service

Pros:

• "The waiting staff were very pleasant and the dessert was yummy 😋."
• "The staff were lovely even tho they were very busy."
• "Great service from Chefs! Reserved table ready upon arrival. Quick seating."
• "The Waitress was pukka! Couldn't fault the lady."
• "Came here today after my Grandads funeral and they happily accommodated 15 of us and allowed us move the tables about to fit us all in."
• "Staff are always very friendly and happy to help. I have never felt unwelcome or ignored in this restaurant, there is always service with a smile."
• "Our waitress was an absolute dream so helpful and friendly, she really made our Christmas enjoyable."

Cons:

• "Customer service is terrible."
• "Waitress was either poorly trained or overworked."
• "Will definitely never be coming back here again! Customer service is so important to me and I didn’t receive that there unfortunately."
• "The chain owners have removed all the vegan puddings so there was nothing on the menu for me."
• "Service was pretty much non-existent, with lots of staff milling around and chatting and not doing much else."
• "Customer service is terrible. When you arrive at the Host's computer, the person in charge does not greet you."
• "Food is edible but not great. Cheap enough with kids but the service is terrible."

Ambiance and Decor

Pros:

• "Nice decor throughout and comfy chairs."
• "There’s a small free parking site right next to the building which made drive and dine easy."
• "It was a warm welcome. Plenty of space and seating options."
• "I've been here with family a few times now and we have always been impressed; the staff are friendly and the food is good value and quality."
• "Loved the visit as always, staff friendly and helpful."
• "The price is reasonable and serve is good."
• "Absolutely lovely. We went for breakfast and despite getting there at the end of breakfast service food was fresh and hot with everything available."

Cons:

• "The building itself it a little tired and could do with some TLC."
• "This place is badly in need of refurbishment."
• "The place is completely run down. Carpets and chairs are worn out and dirty."
• "Pretty sticky table type place, carvery food is just about okay, but Yorkshire puddings were soggy and there was a hefty queue as well."
• "The place is overdue decoration which I feel does let it down and makes me hesitant to recommend to friends (wall paper fallen off where we were sitting)."
• "The building’s quite old and some moldy walls weren’t very nice to look at."
• "The decor needs a make over as it's looking very tired, were we sat there was a light fitting hanging out of the ceiling, not to mention the food all over the floor."