Address: Crook Log, Bexleyheath, DA6 8EQ, United Kingdom
Phone: +442083033337
Rating: 4.1
based on 522 reviews.
Food Quality
Pros:
"Food was great and but the decor is shabby and in desperate need of a makeover."
"Food was warm and kept flowing out (we went for the buffet breakfast)."
"Food is amazing and service was brilliant."
"The food quality was lovely, could not fault a thing."
"Food was tasty, hot and all veg options were well stocked."
"Friendly and polite staff. The chefs are always bringing out fresh food."
"Exceptional service on most occasions with fresh food and friendly staff."
Cons:
"Just a bit disappointed with the food.. missing seasoning and for me they go with quantity over quality."
"Busy, which was good to see. I had the more meat option choosing beef and lamb, both were dry and stringy, and just in little pieces, not slices."
"Food was mediocre. Didn't feel welcomed."
"Awful taste to everything."
"The man who showed my partner to me asked me your not with this man are you? I said yes that's my partner he said oh that's your table then and walked off. Really rude there was a better way to ask even a nicer tone."
"Very bad have us all food poisoning the turkey was yuk!"
"Worst toby carvery I have ever had. Only 2 of the meats were available, potatoes were undercooked, cauliflower cheese was rock hard and had barely any cheese sauce."
Service
Pros:
"The waiting staff were very pleasant and the dessert was yummy π."
"The staff were lovely even tho they were very busy."
"Great service from Chefs! Reserved table ready upon arrival. Quick seating."
"The Waitress was pukka! Couldn't fault the lady."
"Came here today after my Grandads funeral and they happily accommodated 15 of us and allowed us move the tables about to fit us all in."
"Staff are always very friendly and happy to help. I have never felt unwelcome or ignored in this restaurant, there is always service with a smile."
"Our waitress was an absolute dream so helpful and friendly, she really made our Christmas enjoyable."
Cons:
"Customer service is terrible."
"Waitress was either poorly trained or overworked."
"Will definitely never be coming back here again! Customer service is so important to me and I didnβt receive that there unfortunately."
"The chain owners have removed all the vegan puddings so there was nothing on the menu for me."
"Service was pretty much non-existent, with lots of staff milling around and chatting and not doing much else."
"Customer service is terrible. When you arrive at the Host's computer, the person in charge does not greet you."
"Food is edible but not great. Cheap enough with kids but the service is terrible."
Ambiance and Decor
Pros:
"Nice decor throughout and comfy chairs."
"Thereβs a small free parking site right next to the building which made drive and dine easy."
"It was a warm welcome. Plenty of space and seating options."
"I've been here with family a few times now and we have always been impressed; the staff are friendly and the food is good value and quality."
"Loved the visit as always, staff friendly and helpful."
"The price is reasonable and serve is good."
"Absolutely lovely. We went for breakfast and despite getting there at the end of breakfast service food was fresh and hot with everything available."
Cons:
"The building itself it a little tired and could do with some TLC."
"This place is badly in need of refurbishment."
"The place is completely run down. Carpets and chairs are worn out and dirty."
"Pretty sticky table type place, carvery food is just about okay, but Yorkshire puddings were soggy and there was a hefty queue as well."
"The place is overdue decoration which I feel does let it down and makes me hesitant to recommend to friends (wall paper fallen off where we were sitting)."
"The buildingβs quite old and some moldy walls werenβt very nice to look at."
"The decor needs a make over as it's looking very tired, were we sat there was a light fitting hanging out of the ceiling, not to mention the food all over the floor."