Specsavers Opticians and Audiologists - Uxbridge Reviews Summary

Customer Service

Pros:

• "Had an amazing experience at Specsavers Uxbridge - definitely recommend them!"
• "However the team in store managed this as best as they could and were friendly and easy to talk to and consult during the waiting time."
• "Amazing service! All staff are very friendly and welcoming and service was very quick."
• "Staff are fantastic, especially Nikisha and Mujda. Very hard to find such great, patient and friendly staff."
• "The staff were pleasant."
• "Everyone was really friendly and the whole process went smoothly."
• "The staff was very friendly and professional."

Cons:

• "They are ridiculously bad at communication."
• "There is no sense of urgency in this place and terrible customer service."
• "Finally when specs arrived they were not the right order.. VERY BAD EXPERIENCE…Would never recommend this store to anyone."
• "Absolutely terrible service. They messed up my vision prescription twice."
• "No consistency of queue. Customers coming for eye test after us and get to optician faster then we. Was waiting 20 min for optician."
• "Absolutely shocking sales team, you will feel ignored, unvalued and have your time wasted as a customer."
• "The staff is rude, incompetent (gave me a grossly incorrect prescription) and they keep bickering among themselves in front of customers!"

Management and Organization

Pros:

• "Optometrist B.Tailor has been so kind and explained everything throughout."
• "Staff is extremely friendly and easy to talk to, they explain everything fully and clearly and help you understand what you are actually buying."
• "Great Customer Care."
• "The staff are super friendly and the service here is excellent."
• "GREAT SERVICE, very friendly staff."
• "Staff at the Uxbridge store have been very helpful, friendly and patient every time I went in."
• "Staff really friendly, they really care about customer."

Cons:

• "I wish they're more organised with appointments and stick to what they say they're going to do."
• "The service at this place is extremely bad and the staff there are unprofessional, untrained, unknowledgeable, unhelpful and extremely rude."
• "DO NOT GO TO SPECSAVERS IN UXBRIDGE."
• "The worst place I’ve ever been. Really unfriendly manager."
• "The majority of the staff don't know what they are doing."
• "The shop was busy and the staff seemed somewhat chaotic."
• "The manager Ekta was so rude."

Product Quality and Offers

Pros:

• "I picked up my 2 new pair of glasses today. BTW…good offer buy one get one free."
• "As soon as I arrived, I was immediately informed about the 'buy one, get one free' promotion."
• "Bought 3 glasses. Distance/ sun designer brand Reading =gen brand Total cost 220. So not Expensive."
• "I received my day specks and at last I could read the small print."
• "Prices are a bit high but valuable for the quality of frames and glasses."
• "My overall experience from specsavers was great. I walked in and had an eye test straight away and was helped by a young gentlemen named yaya, he was extremely helpful."
• "My eyes were examined by Mr Sajjad Abassy who took his time to explain everything very thoroughly, and used the latest technology."