Specsavers Opticians and Audiologists - Bromley Reviews Summary

Customer Service

Pros:

• "The staff are all really attentive and helpful."
• "All staff made me feel welcome."
• "The people are lovely, and welcoming and come to you when you need help."
• "Staff are friendly and was quick to assist me as soon as we got to the reception area."
• "Visited the audiologist for ear wax removal. All the staff are very helpful and friendly!"
• "The staff couldn't have been more helpful or professional."
• "The staff were polite and very helpful."

Cons:

• "Audiology dept, doesn't answer phones, just a voice mail telling callers how busy they are."
• "Had a contact lense fitting and teaching... So unorganized and terrible customer service."
• "I spoke to a young man about my frame needing a slight adjustment as they felt loose... His whole demeanour made me feel like I was being scammed."
• "Manager was very rude."
• "Disorganised... Just disrespectful!"
• "Very stressful visit caused by disorganized, rude and unhelpful staff."
• "Terrible customer service from your team over the phone today."

Appointment and Wait Times

Pros:

• "Quick service and appointment kept, although we were late."
• "Went for an eye test as a walk in. They found me a slot even though the store was busy."
• "The staff were all so friendly and helpful and waiting times were very short."

Cons:

• "I had an appointment for an eye test at 9am on 10/11/23... Once the time reached 10:48am - I walked out."
• "They keep you waiting in between tests for about 10/15 minutes."
• "No-one came to speak to me to address the long wait, I was only seen after I went back to reception to ask how much longer it would take."
• "Booked sight test in advance and turned up on time, only to be kept waiting for an hour before I was actually seen."
• "At 2pm I've had to leave as still not seen after 45 minute wait."
• "I was informed that it's going to take at least an hour because they are short staffed."
• "Endless sitting waiting at various desks."

Professionalism and Expertise

Pros:

• "The optician was thorough and professional and gave good advice throughout my examination."
• "Ellie my optician was so lovely and so competent."
• "Soraya Vesamia is my contact optician she is polite, friendly and very professional."
• "I had my audiology appointment for wax removal with Stephen Bannister in the Bromley store today where I found Stephen to extremely engaging, polite and totally professional throughout my appointment."
• "Optician was knowledgeable and friendly."
• "Ellie who carried out my eye test was very knowledgeable and explained everything I needed to know."
• "The young man who served me fixed the problem in 5 minutes I was very impressed."

Cons:

• "I went for first time in my life to check my eyes due to increased headaches... the ignorance and faces which they were making to each other in front of me was very upsetting."
• "I had contact lenses consultation last year and the lady who saw me was very arrogant."
• "I am having problems with my new vari focal in that the transition from distance to intermediate is too abrupt and too high in the sightline."
• "Visited Bromley Specsavers yesterday. The guy who did my OTC test was operating a conveyor belt system... The equipment used was not wiped down between myself and the subsequent 4 patients he examined."
• "I guess it comes to us all in the end."
• "Absolutely shocking told to pick up my glasses Saturday, not ready on arrival."
• "They forgot to order them and they would be ready for the end of the week as they would put an urgent order in."

Product Quality and Selection

Pros:

• "Visited on my own straight after work to try and pick out frames. There was a lot of choice."
• "I had my glasses broke, they were fixed in less than a week."
• "One member of staff even helped with working out prices for glasses with me and my mother, to help clear things up!"
• "Their range of glasses and frames seemed excellent."
• "Great knowledge of the products, excellent service."
• "The lenses are OK but the actual glasses are too close to my face and eyes and need constant cleaning."
• "Absolutely AMAZING STAFF!!"