Diamond Palace Reviews Summary

Customer Service

Pros:

• "I can't recommend Diamond Palace enough, if you want a friendly, personal and professional service."
• "Peter and his team are incredibly friendly and very knowledgeable."
• "Martin provided an excellent service from start to finish."
• "The service is fantastic, kind, patient (very patient) with advice but not overbearing."
• "Peter was so knowledgeable and incredibly patient taking me through all the options."
• "Tony gave me the knowledge to make an informed decision."
• "Tony was very helpful throughout the process and helped me choose the perfect diamond and setting for my girlfriend (now fiancée!)."

Cons:

• "I realise that this is not a normal turnaround time."

Quality and Craftsmanship

Pros:

• "Brilliant quality, excellent value compared to other places we have seen."
• "The craftsmanship of the actual ring is breathtaking and I am obsessed with how beautiful it turned out!"
• "The quality of the pieces is great, and I trust them completely."
• "The standard of workmanship is incredible value for money."
• "The quality of the diamond is superb and my fiancee is of course extremely happy."
• "The product itself is stunning."
• "The exquisite detail and quality of the ring is outstanding, I am so in love with my new rings, I couldn't be happier with the service and quality from Diamond Palace."

Cons:

• No negative comments regarding quality and craftsmanship were provided in the reviews.

Design and Customization

Pros:

• "Diamond Palace was the only place in Hatton gardens that confidently said they could create a bespoke design."
• "It was a pleasure to work with the Diamond Palace team to create a bespoke ring to bring my vision to life."
• "His attention to detail is incredible, and having something bespoke like this is exactly what I was after."
• "Working with me to ensure that my idea came together in a bespoke ring in the best way possible."
• "Sheila perfectly created what I was after and shared this to me initially as a 3D render, and then a 3D resin."
• "Tony really cared and helped us to create the perfect engagement ring - and then the perfect wedding band to match 6 months or so later!"
• "The final piece was absolutely perfect and my fiancee was delighted with it."

Cons:

• No negative comments regarding design and customization were provided in the reviews.

Value and Pricing

Pros:

• "Going above and beyond to find a stone that was to our budget but looked way above it."
• "Peter was more than happy to go out of his way to ensure that I was getting the best value ring that my fiancee would love."
• "I chose Diamond Palace in the end due to their fantastic quality, service and price."
• "The rings they provided us with are truly stunning, and I must mention that the price was highly competitive as well."
• "They are also very competitive on price."
• "Not to mention 20% off weddings bands if you buy the engagement ring with them."
• "What I got was something that looked 10 times the price. It was stunning."

Cons:

• No negative comments regarding value and pricing were provided in the reviews.

Experience and Satisfaction

Pros:

• "I highly recommend Diamond Palace to everyone!"
• "Would highly recommend Diamond Palace to anyone needing an engagement ring."
• "We highly recommend Tony and Diamond Palace - a five star experience."
• "I couldn't recommend Diamond Place highly enough!"
• "I'd highly recommend this store and Tony's expertise."
• "We would not hesitate to recommend Diamond Palace! Save yourself the time of trying to navigate the many many options in Hatton Garden and just head straight to Diamond Palace - you will not be disappointed!"
• "We are so happy! :)"

Cons:

• No negative comments regarding experience and satisfaction were provided in the reviews.