Foxhills Country Club – Golf Club & Resort Reviews Summary

Service

Pros:

• "Christopher went above and beyond to make our stay special and nothing was too much trouble for the staff."
• "Off to reception we went to speak to a manager and we met Ursula the Executive housekeeper who took us off into a very lovely side room and we chatted and explained the whole situation."
• "Staff were amazing & couldn't of done more to help, special mention to Liliana, Luba & the kind porter that helped us get around."
• "Service was excellent throughout, really friendly and efficient staff."
• "We were made to feel especially welcome by Ursula, the Housekeeping Manager who was warm, friendly, professional who went above and beyond to ensure we had everything we needed."
• "The staff were very friendly and professional."
• "Staff was friendly, quick service."

Cons:

• "The woman could not be more unpleasant and when we said that the food was very disappointing she told us rather rudely 'If you don’t like it don’t come back'."
• "Service is incompetent and rude!"
• "The service was so slow even that there seems to be plenty of Waiters."
• "Staff only care about money, they kept chasing me around for some bills like I’m some sort of thief."
• "We were totally ignored for 20 minutes before we approached another waiter who took over the service."
• "The bar was a bit disappointing as our drinks order took nearly 15 minutes to come and some of it was wrong!"
• "Wasn't served at the restaurant had to ask for menu etc after 15 mins."

Accommodation

Pros:

• "Very comfortable bed in room."
• "The room was so lovely, nice and clean."
• "Really lovely location, super comfortable beds and HUGE rooms."
• "Our room was huge, clean and a joy."
• "Our suites were very close to each other. Me and my sister were overlooking the outdoor pool which was a great view! The rooms were very spacious and comfortable."
• "Room was nice spacious and clean (junior suit)."
• "Our room was gorgeous, so spacious with double wardrobes, robes, bathroom including a power shower cubical and huge bath."

Cons:

• "Then came the 1:45am wake up call from the neighbouring suite shouting and screaming which continued until 3am."
• "The room was outdated with stains on the robe, dirty headboard, and drink rings."
• "We stayed at a standard room which needs updating, it’s looks like last time anything done to rooms where 90’."
• "Bed in the room wasn’t very comfortable as well as pillows."
• "The most important thing if you go away is a good night’s sleep and Foxhills failed miserably here."
• "Large room which reminded me of an old people's home! The furniture was so dated, along with the carpet and bathroom tiles. TV didn't work either."
• "The room was not in a great state of repair, cracks all over ceiling, wide gap around room door, bathroom door didn't shut."

Food

Pros:

• "The food in the manor house was exceptional. Brilliant breakfast options and the dinner felt truly special."
• "The food was absolutely delicious, but the service was incredibly slow."
• "The food in the Fox restaurant was simply divine."
• "Tasteful food (accommodated for my milk allergy too), awesome history."
• "The food from the special themed menu was simply amazing. Full of flavour and great value for money."
• "We enjoyed all of the eateries, the food was truly delicious in all."
• "The food was beautifully presented and made with good quality ingredients."

Cons:

• "When the eggs arrived they tasted so horrible that it could not be more obvious that they were made from a powdered mix."
• "The quality of the food was VERY average/bland despite eating at both restaurants."
• "We were very disappointed with the taste and the quality of food."
• "Sandwiches were very cold like they had been previously frozen and bread felt stale, fillings were quite tasteless, scones were more like a bread dough."
• "Unfortunately, both of us ended up with severe indigestion."
• "The food arrived and it was so cold that it was unpleasant to eat the slightly stale hard sandwiches."
• "Food presentation was good, starter was delicious but main course was unfortunately a let down."

Facilities

Pros:

• "Recommended as a wedding venue plus nice grounds for photos."
• "The facilities were amazing and lots for children to do."
• "Stayed here for 2 nights, full use of spa facilities and breakfast included."
• "The treatments were really great. The facilities are outstanding."
• "The spa was fully functioning and very relaxing."
• "The outdoor pool is also heated and fantastic."
• "The spa is great and the golfing facilities are a standout."

Cons:

• "The steam room door not closing properly and making horrible noise."
• "Facilities are dated. All loungers by the pool were reserved with towels while only one lounger was actually occupied by a person."
• "Staff do not care. The lift has been broken for months on end."
• "The spa was not well maintained and hydro pool was closed."
• "The spa facilities were limited with one of the saunas being closed on one day, the outdoor hot tub being cold and the jacuzzi luke warm."
• "The game room which we’re excited to visit closed at 7pm which we were annoyed about as we got told it’s open till 9pm by a member of staff."
• "Didn't use the spa as it seemed packed with kids."

Management

Pros:

• "From start to finish the communication was excellent."
• "We were made to feel especially welcome by Ursula, the Housekeeping Manager who was warm, friendly, professional who went above and beyond to ensure we had everything we needed."
• "The whole team did a fantastic job to make sure we had the most special day."
• "We had a wonderful stay at Foxhills, a warm welcome."
• "What a lovely place to visit, brilliant staff."
• "The customer service here is exceptional."
• "We had a birthday party here. The place looks amazing."

Cons:

• "Awful place... Management only care about your money and do nothing to be helpful."
• "We felt like there was a lot of conflicting information from the staff, each told us different things."
• "In our opinion Foxhills is very badly managed and we feel that we had made a big mistake booking with them again and will definitely not be going back."
• "Generally an OK 'resort'. They just miss out on the last 20% by inconsistent service."
• "Very disappointing service for somewhere so grand and with a good reputation."
• "Please avoid this hotel like the plague."
• "The service is poor, especially the people at front desk completely useless."