Address: 61-63 Petersham Rd, Richmond, TW10 6UW, United Kingdom
Phone: +442089400902
Rating: 4.5
based on 163 reviews.
Service
Pros:
"The service was second to none for food and drinks."
"Service was perfect."
"The service at the Bingham can only be described as exceptional."
"Service was also excellent."
"The service was very good and personable."
"The staff could not do enough to help."
"Service was excellent and we felt that we were looked after well."
Cons:
"Rude reception we got on entering the hotel."
"Very pretentious... Seriously some general customer service experience is needed in this place."
"The waiters were snotty."
"The receptionist even argued with us when there was a payment issue their end on checkout."
"Unfortunately, the staff’s attitude was less than accommodating, adding to my dissatisfaction."
"Service was good, staff very friendly."
"Service was nothing special, in fact they got the orders wrong."
Food
Pros:
"The food was great, definitely a 5 star dining experience!"
"The most exquisite food."
"The presentation of the food was great and the food quality very high."
"The dinner at the restaurant was delicious."
"The Market Fish main course was a perfectly cooked piece of juicy hake, accompanied by crispy pieces of tender squid... to die for."
"The food was a classic afternoon tea selection, nothing too fancy but classics done well."
"The food is outstanding."
Cons:
"Afternoon tea was extremely disappointing and nothing like the photographs on their website."
"Ridiculously small portions, erratic service and tasteless food."
"Food wasn't good, I couldn't eat most of it and got given out to by a waiter when I mentioned I had a diary requirement."
"Desert was thawed out frozen apple pie with weird smoked ice cream which didn't go together."
"The food was tasteless and too simple, also the portions size were tiny."
"On the day our glasses smelt of fish and the food was tasteless."
"Salmon starter was dyed, had fake cucumber capers. little taste."
Location
Pros:
"Definitely one of the best places to stay in Richmond. The location, overlooking the river Thames, is fantastic."
"Its location is a close walking distance to the upmarket shops of Richmond and is positioned on the River Thames."
"The room was clean, breakfast was wonderful and the location superb."
"It's by the River Thames which is nice, and there's a very big garden and the hotel overlooks the river."
"The uninterrupted views and walk through the gardens to the Thames are what makes the experience unique."
"It's well-located by the river Thames and has lovely views at the rear gardens."
"The location, right on Richmond riverside, is stunning and perfectly situated for the Richmond shops and restaurants."
Cons:
"Parking and traffic in Richmond not easy."
"I wouldn't say it's in the best location for a hotel, and it is not the cheapest of hotels either."
"Location alone is not enough to rest your laurels on."
"Parking is tricky here as they have very limited spaces so be warned and plan ahead if travelling by car."
"Ambiance lovely but no view of river from the table for two."
"The river view was not actually a 'river view' but a roof view."
"The only major disappointment was that our room had no hot water to shower in the morning."
Accommodation
Pros:
"The room I stayed in was spacious, clean and extremely comfortable."
"Our room had doors with a balcony looking over the thames."
"Rooms have air conditioning (the nearby Petersham doesn’t for comparison)."
"The room (boudelaire) was amazing with a lovely copper bathtub and amazing views of the Thames."
"Rooms are well kitted out with very comfortable beds."
"Our suite was spacious, clean and gorgeous."
"Gorgeous rooms - the only problem is there are not too many and they book out fast."
Cons:
"For the price, the room was small, no smart TV functions, you could hear through the walls, and the windows not sound-proofed."
"No hot water for a shower & the toilet flush was broken in our room."
"The room inside looked tired and in serious need of some tlc."
"The bathroom was exceptionally small, to the point where turning around was a struggle."
"We were in a smallish loft room and I needed to bend at a 45 degree angle to walk along my side of the bed to get into it."
"The only negative is the some of the rooms are super small."
"The view of the river and gardens was beautiful and the hotel had character and was to an excellent standard."
Value
Pros:
"The 3 course set menu was excellent value for £25 and the food was excellent."
"£21 for a three course lunch of this quality is an absolute steal."
"£21 each for very tasty food with a great view sitting out on the terrace."
"Good value for the price and well located along the river."
"The 5 course tasting menu was exceptional and fantastic value for money."
"Great variety of food and drinks at reasonable prices for London."
"In comparison with the hotel room rate, the menu average price is more affordable."
Cons:
"Drinks in the bar are incredibly expensive, double G&T was £22!"
"It is well overpriced. For the money there are far better venues with more delightful experiences."
"At £16 a glass the house champagne was rather expensive."
"This place liberated us of £90 for the meal and the drinks were paid for, so it should have been a lot more."
"Star deduction is because of the price of the espresso Martini's, overpriced at almost £30 for two of them."
"At £160 per person for our meal, I can say it was nothing better than average."
"Definitely overpriced for what it was."
Events & Special Occasions
Pros:
"Lovely cocktails and great service - we came here for our wedding night and also for our one year anniversary."
"Our wedding reception at Bingham Riverhouse in September was absolutely perfect, thanks to the incredible team here."
"Phenomenal venue for any wedding vendor to work at."
"Bingham was our wedding venue and everything turned our perfect."
"We had our wedding here in September. It really exceeded our expectations - Amy and Ricardo who were our contacts went above and beyond for us."
"A beautiful venue, wonderful food and a relaxed atmosphere."
"Stunning place for all special occasions ...I was blown away at how beautiful they set up events even on rainy nights ...Outstanding service and great place for a touch of feeling special and pampered ❤️."
Cons:
"Had a great evening but got shirt changed by staff as they didn't let us buy drinks while other guests (wedding party) were allowed to continue drinking."
"Only a little disappointed they wanted to charge £25 to serve a birthday cake we wanted to bring in as we were celebrating my Grandmothers 90th birthday."
"I had an evening group Xmas meal, all of us were looking forward to at the Bingham Hotel. This was ruined by a manager who hurried us through the courses."
"Shocking they wanted to charge £25 for me to bring birthday cake in."
"One of the appetisers had a £7 surplus and it was one scallop!"
"Refused to consider our special event as they prioritise bigger events with higher spend."
"All in all, a romantic weekend away turned into a complete farce and we felt completely ripped off."