Motorparks Ashford, Ford Authorised Service Centre Reviews Summary

Customer Service

Pros:

• "Invicta Ashford are always reliable, helpful and caring.....they have always done their best to help me, from buying a car and maintaining it."
• "Marcus also said I could contact him at any time should I need any further information or help in the future - fantastic aftersales!"
• "Returning customer as have previously brought a KA model from invicta and had a really good experience."
• "Charlie merchant was very friendly helpful and professional."
• "Thank you for everybody involved and keep up the superb service."
• "I will definitely purchase from Invicta Motors Ford Ashford again & would not hesitate to recommend them to friends & family."
• "The staff go above and beyond to make your experience a good one."

Cons:

• "Absolutely awful. Gave 1 star only because I had too for the review."
• "Overall I found the staff with a can’t be bothered attitude."
• "Disgusting sales technique be warned they are not to be trusted and very unprofessional."
• "Shocking. Some of the staff here have no idea what they are doing And should not be selling cars."
• "Staff late, had quite a queue of people waiting."
• "Completely unhelpful, popped in to ask about a Ford Ranger... They didn't have one so the sales guy couldn't care less about my enquiry."
• "Just popped in to ask a question about 'Ford app' when spoken to by whom I assume was a car salesman he was very rude and dismissive."

Vehicle Purchase & After Sales

Pros:

• "The whole process was performed in an excellent way by all involved."
• "The whole buying experience was very enjoyable. Marcus was very honest in answering questions about which Kuga to purchase."
• "Recently purchased a new vehicle from Invicta Motors Ashford branch and extremely happy with the customer service level received."
• "Just bought a new Fiesta from Invicta Ashford. As ever, excellent customer service."
• "I am now the proud owner of a Ford Puma. Happy, looked after and looking forward to driving my new car."
• "Easy to buy a car, needless to say with a used car there were some minor issues with the engine light on however was put right on the same day they were made aware."
• "The technician even videoed himself inspecting our car which I was very impressed to have received."

Cons:

• "Bought the car (ford focus 2014, 11000 miles) based on quality assurance from the salesman, and the fact that the cars are meant to be 'Approved Used cars'. Right from the next day, the car started jerking."
• "We are totally disappointed with the whole service experience and are seriously considering changing our car."
• "No stars!! Used this centre for fleet vehicle repairs under warranty. Constantly chasing their service department for any type of update."
• "Few weeks later found my tyre valve to be leaking due to it being perished."
• "No even worth a star, take car to be checked for 1 reason and they find other fault, did the other work but not resolved the actual issue I had with it."
• "Do not buy a car from here unless you want to drive down the road and have a wheel fall off or not make it home safe."
• "They hadn't put the oil filter on properly sending oil all over my engine, warning lights going off and plumes of smoke everywhere."

Communication & Professionalism

Pros:

• "Service was friendly and courteous with no pressure, freedom to test drive. Purchase of car straight forward and quick."
• "All staff were warm helpful and friendly which made me feel at ease throughout the whole process."
• "Absolutely amazing service from Ben who was the guy who dealt with us on the day I came to look at the cars and made the process very easy for me to understand and was very welcoming."
• "All person on the customer desk were helpful and polite helped me to find where my SD card was situated and ordered a up date card."
• "Marcus was brilliant from start to finish."
• "Vicki’s customer care is first class."
• "A professional job by Tai. From the first meeting to collection of the car, good communications."

Cons:

• "The receptionist on the service side don't communicate with each other at all they had are car for nearly two weeks."
• "Brought the broken down vehicle to Ford as per Leasing company instruction and was turned away because they were fully booked."
• "The service side is dreadful, we as customers are made to feel a nuisance, the work needed takes forever."
• "Very poor customer service from the service department. No one there to answer phone, all out back talking and drinking coffee."
• "After waiting some time we asked the sales assistant if there was anyone we could speak to about a replacement key soon after a member of staff came to the desk and said there’s no one in parts until Monday, very unwilling to help."
• "However recently having received 3 emails and 2 phone calls to advise me a service was required on my car I booked a time online and arranged my day to drive from Dover for the service."
• "Called to arrange a test drive, told 'I’m with a customer I’ll call you back as soon as I’m finished'. No call that day."