Address: 2 Argyll Rd, Chelmsford, CM2 6PY, United Kingdom
Phone: +441245247247
Rating: 4.5
based on 299 reviews.
Customer Service
Pros:
"Good customer service. But shop around, prices can be beaten easily."
"Fantastic customer service and a nice pleasant atmosphere throughout, with the car looking and smelling fantastic as I took it home."
"Great experience with this dealer. Bought a van from them, and despite being located 75 miles away, I was able to get everything sorted easily over the phone."
"Would definitely recommend, nothing was too much trouble."
"We would recommend this dealership and Danny to anyone who is looking to purchase a vehicle."
"The team, especially Craig and Joshua, were fantastic in explaining how the whole thing would work."
"Absolutely outstanding customer service from the team at lookers Ford Chelmsford."
Cons:
"Poor communication before visit to lookers."
"10 minutes after appointment time no one had retrieved the keys until the rep called across to me 'Are you ok, can I help?'"
"Every time I tell your folk that I will never ever watch a video report but still you waste time and money making one."
"I’ve been very disappointed with the service I have received whilst buying my car and the after car."
"I called again at 4pm as no one had given me an update."
"Job got done but the situation before hand could have been made a lot easier if there was better communication."
"I hated the paperless system and the fact it took so long with emails going backwards and forwards."
Vehicle Condition
Pros:
"The vehicle was valeted to amazing detail ready for when I collected it."
"I loved the car it looked immaculate."
"They ensured the car was in immaculate order and ready for collection immediately 2 days later."
"The car is exactly as described and is immaculately clean."
"The car I purchased had a couple of marks on the back of it and I had asked for them to be removed when I was due to pick the car up. When I arrived the car looked excellent."
"He sourced the nearly new car and arranged delivery from Sheffield sorted part exchange and paperwork and I took delivery of car all within 4 days."
"The car is great everything we wanted and more."
Cons:
"So I brought a Used Focus from themselves about 3 weeks ago now... The car was dirty on the inside it had blue ink in the cup holder and the ceiling had brown dirt on it."
"The car was second hand and a mess when we went to collect it, it had to be sent back to the valetors."
"Just one fault for me was that the car had a very unpleasant smell inside of cigarette smoke."
"The only downfall is there are 4 things that are stated the car has on the lookers website description, but the car doesn’t actually have."
"i did not get any paperwork which belong to the car.also I had no spare wheel or repair kit I also got 2 miles down the road and fuel light came on."
"After collecting it there was knocking sound come from underneath and when I looked the cover plate for the handbrake cable was hanging down."
"Courtesy was & vac adds bad scratches to my car every time, not doing it again!"
Sales Experience
Pros:
"Danny was a great salesman who did his utmost to give us what we needed extremely quick and efficiently."
"Danny was so incredibly professional but also very kind and made us feel at ease when looking for a car."
"Danny as my representative and let me just say he did an amazing job, Clear and straight forward about the whole process."
"Danny B was clear and focused in explaining how the whole thing would work and in answering questions I had about selection of car within available ford models and the process, warranty & protection scheme in details in a nice, easy way to understand."
"The best car dealer in Chelmsford, Lookers Ford Chelmsford (LFC)."
"Salesman Craig Davidson made the whole remote buying experience completely faultless."
"Danny Batchelor assisted us with the purchase of our used car. He has a very friendly and approachable manner."
Cons:
"I Will never buy a Ford again. Very disappointing from a company that used to have a decent reputation 😔"
"Bought a focus vignale 68 plate in February 2022 for £20,000 and within two weeks of having the car, the automatic gearbox needed replacing."
"You need to look at your fuel policy as this is the only dealership I’ve bought a car from that sells you a car with 6 miles range."
"I have lost so much money about £2000 over the past month because of Ford lookers and had a really bad experience at Chelmsford Ford lookers because of how I was treated by the staff."
"The salesman lied to us several times about a particular aspect of the car and we only found the truth when we had left the showroom."
"Very pushy sales men. Me and my partner hadn't even picked between the two cars we where looking at and yet the sales guy just went inside with our info and applied for finance on the more expensive vehicle even though we hadn't even chosen what car we wanted yet."
"A bit disappointed with the sales team at this branch. We booked a test drive for the Mach E, to then be told when we turned up you have to be over 28 to test drive and refused me (25) to test drive it."