Brick Lane Bikes Reviews Summary

Customer Service

Pros:

• "BLB were not only the only place with one in stock, but also were super friendly and helpful."
• "Super quick service, someone quickly found a replacement bolt, sorted out my bike."
• "Met a young guy working here called Theo in the store tonight... Cannot rate this guy's customer service highly enough."
• "Amazing service, blazing fast repairs, and a great atmosphere in the shop."
• "Staff here are great. They have consistently made the extra effort to make sure my wheels are running perfect."
• "The guys know what they are doing and they will do it quickly, efficiently and with skill."
• "The staff is very helpful and professional – Yanush was guiding me through all the different models and answered all my questions."

Cons:

• "Arrived to buy a bike that was on their website; couldn't confirm they had it in stock as no one answered the phone."
• "Went in to buy some pedals for my track bike...shop attendant was helpful but the repair guys were unbelievably rude."
• "I have visited BLB many times, always wearing casual clothes... I was being snapped on, almost like they wanted me to get out of there."
• "Most of the staff are often rude, patronising and up-sell everything."
• "The people inside are very rude and constantly try to con you out of things you don't need."
• "Been here twice but this past time I was 'helped' by an older very patronising man who lied about prices."
• "Staff are rude not even a hello when entering the store and approaching the counter."

Product Quality

Pros:

• "Brick lane bikes have a huge selection of new and also vintage cycles."
• "These guys did an amazing job getting my damaged vintage frame roadworthy again."
• "This place is full of pretty bikes but the real appeal for me is the choice of cycling equipment, a lot of which is their own stylish brand."
• "Good bicycle shop just off brick lane with a wealth of knowledge and parts for fixies."
• "The bike is amazing, super fast and comfortable."
• "Bike looks amazing! All the parts are quality, worth every penny."
• "Same gritty atmosphere as ever, a boatload of amazing new and used parts for sale. High quality products."

Cons:

• "These guys are scammers, they sell bicycles that look nice but are made out of the cheapest material possible."
• "Poor quality goods. Brakes dont close, pieces dont tighten, extremely ridiculous finishes."
• "They rip off classic's in cycling history - make poor imitation copies in a factory in Taiwan / Thailand and expect you to pay good money."
• "Very useless bike shop that sold me a bike frame with a fork that was not made for/the right size for the frame."
• "Whether intentionally or accidentally, it seems like I was sold worn/used/rubbish tyres."
• "The carbon fork cracked just 120km after building up the bike."
• "Today my VIPER frame cracked in the secondary tube."

Pricing and Charges

Pros:

• "I spoke to the manager and he was very reasonable and reduced it to £10."
• "Not expensive and made you feel welcome and your bike was in good hands."
• "Price wise is a little bit expensive- that’s why I’m not giving the full 5 stars."
• "I paid £50 for the service and £25 for the parts, which I find very reasonable."
• "Cheap, quick and with a smile."
• "Great customer service, great work and and reasonable prices."
• "Best Independent Bike Shop in London (long time customer) - Consistently brilliant, relatively cheap and professional service."

Cons:

• "Only problem is they didn't tell me that the brake adjusting would be another £25 on top of the wheel truing."
• "Ridiculous charges for basic fixes which i’m sure they make up on the spot."
• "Finally they tried to charge me £5 extra than agreed by mistake."
• "The bike wasn't ready by Friday... What was supposed to £70 service, shot up to over £160."
• "They clearly don't value their customers enough to accept responsibility."
• "Placed an online order, a few days later they contacted me and wanted another 40 quid for delivery due to an error on their website."
• "The price is quiet expensive but it’s worth the money that you paid for a best and good quality bike."

Staff Attitude and Professionalism

Pros:

• "Met a young guy working here called Theo in the store tonight... Cannot rate this guy's customer service highly enough."
• "Staff here are great. They have consistently made the extra effort to make sure my wheels are running perfect."
• "The staff is very helpful and professional – Yanush was guiding me through all the different models and answered all my questions."
• "Staff were very friendly & helpful, great communication via Email."
• "The guys in the shop were very helpful and friendly and helped me a lot."
• "Visited this shop for the first time with my son, the guys there were amazing."
• "Everyone I spoke to was very helpful and kind - will definitely be back!"

Cons:

• "Went in to buy some pedals for my track bike...shop attendant was helpful but the repair guys were unbelievably rude."
• "Most of the staff are often rude, patronising and up-sell everything."
• "The people inside are very rude and constantly try to con you out of things you don't need."
• "Been here twice but this past time I was 'helped' by an older very patronising man who lied about prices."
• "Staff are rude not even a hello when entering the store and approaching the counter."
• "They are very unhelpful and we were both treated in a very disrespectful way."
• "Disappointed unhelpful lazy staff & customer service."