Address: 324 Battersea Park Rd, London, SW11 3BX, United Kingdom
Phone: +442077389469
Rating: 4.9
based on 202 reviews.
Customer Service
Pros:
"Absolutely superb level of service in this place."
"John was incredibly helpful and patient, taking the time to explain the differences and pros and cons of steel, aluminium and carbon bikes."
"Best Customer Service ever, a welcome with an actual smile! :D"
"Ziggy and John - great guys from a customer service perspective - were pleasant, informative and beyond helpful."
"Every time I come in they are very friendly, helpful and very reasonable price!"
"These guys actually took a proper look and worked out what the problem was. Very friendly and helpful."
"The team was smiley and super welcoming - I like positive people."
Cons:
"Their disinterest in assisting me was disappointing and made me feel undervalued as a customer."
"I was taken aback by the staff's unhelpful attitude and lack of professionalism."
"I was abruptly informed that they were too busy and couldn't assist me that day."
"The manager and the person behind the till just couldn't be arsed."
"I love bike stores and the positive community they create around them but this store and the people working there are an absolute disgrace."
"I was greeted with indifference and a complete lack of manners."
"Not interested in helping local people with their problems, too busy with their main business."
Product Selection
Pros:
"Their new bikes selection is reasonably geared towards the everyday cyclist, commuters and such."
"Great selection of new bikes and accessories for all types of riding available in the store."
"A great bike shop with an excellent selection of complete builds, clothes and accessories."
"Bikes and equipment are affordable including quality brands (Lezyne, genesis etc)."
"A massive range of bikes and bits for bikes."
"The shop also stocks a lot of stuff."
"There is a good selection of bikes and other accessories."
Cons:
"But I don't think they right for any real repair jobs."
"The totally incompetent person behind the till suggested it may be over a week."
"Immediately trying to fleece me by suggesting the whole wheel needed replacement."
"I have no idea how this shop a) has a 4.9 rating or b) is still operational!"
Value for Money
Pros:
"Great after sales service. They checked the bike over for me after two weeks on the road for free!"
"They saved the day by removing them so I was able to put the bike in the box, which I also got from them, and ship it on scheduled time."
"Recently had a safety check and adjustment and new mirror, reflector and lock fitted, they were helpful and it was good value for money."
"They fitted my bike in immediately and offered a free coffee whilst I waited."
"Excellent prices, actually beat the online price I paid for my bike."
"All kinds are seemingly taken care of with equal attention and reasonable pricing."
"Repair prices are more than reasonable."
Cons:
"The only reason it’s not 5 stars is because I was surprised by a £5 charge for 2 minutes work."
"They also charged me £1 to use the pump for my tire which most shops you can use it for free."
"Super expensive. They charged me almost £20 to fix a puncture when I can get it fixed in Wandsworth for £9.80."
"I left they charge a premium for labor which is subjective and depends on workmanship and skill, however for a standard change of tire/tube Evans charge £10 labor vs £16 labor at Flag."
"Once an item had left the shop, no refund or exchange was permitted."