The London Cycle Workshop Reviews Summary

Service Quality

Pros:

• "The quality of work is impossible to fault."
• "Got me back on the road within minutes of going to the shop."
• "The service is always friendly, efficient and genuine and you know you aren't being overcharged."
• "Great service - I came here because of the reviews on Google, and very happy to see it lived up to the hype."
• "These guys are amazing!"
• "Following the service I had a small problem which they resolved right there and then and at FOC as part of the after service care."
• "Not only did my bike run again, but thanks to their mechanical skill and know-how expertise, the bike itself runs even better than EVER."

Cons:

• "Terrible service."
• "Said they could fix my brake then said it was too complicated and kept me waiting 20 minutes."
• "I feel so ripped off and very disappointed."
• "Completely hit or miss - some staff very friendly and helpful while others are quite rude."
• "Visited today and had terrible customer service from one staff member who was unnecessarily rude and unhelpful."
• "Very rude and horrible experience."
• "Mistakes happen but the mechanic with a ponytail telling me this was pretty obnoxious and unapologetic."

Pricing and Value

Pros:

• "Fair pricing."
• "Reasonable prices and a puncture repair was cheaper than evans and Halfords!"
• "Their knowledge is excellent, prices extremely fair and their service mindedness second to none."
• "Every issue my husband and I have had with our bikes has been repaired in a reasonable timeframe and at a fair price."
• "Charged fairly and transparently, and generally were a pleasure to deal with."
• "Very fair price and helpful advice for an amateur cyclist."
• "All the staff is super nice and professional, they do a fantastic job for a fair price."

Cons:

• "However be wary of their parts pricing, new tyres for example online at £30 each are £65 instore then if you take in an online bought parts they’ll plonk on £5 onto the fitting charge for the privilege of fitting it."
• "By 5min mechanical service, previously them had specified that the cost It £5 and they then charged me £25."
• "When I asked I was told changing a bicycle part, them isn´t mentioned before, one link in the chain, whose cost is very low."
• "This guy showed me a good one (you truly expect £20, maybe £30/35 for the best one?), my only regret was to not have asked the price prior."
• "Service workers damaged the inner tube while changing the tire on my wife's bike."
• "It turned out that the bicycle inner tube was cut in two places."
• "I was very disappointed in his bike knowledge, he miss sold me the wrong cassette and London Cycle Workshop acknowledged this shouldn't have been done but did not offer any discount to fix his error."

Customer Experience

Pros:

• "I'll be sure to make my next pit stop at this place."
• "I cannot recommend them enough!"
• "Amazing people and service here."
• "Really fair and great service!"
• "Will definitely be returning; without a doubt the best bike shop I have visited!"
• "Will be getting all future work done here!"
• "Great place, quick results, quick service."

Cons:

• "I tried to get into the shop today, I was told rudely that only one customer at a time could come in (due to Covid measures)."
• "Rang up this shop to enquire about having a bike service and was told to bring my bike in. Then having arrived at the shop literally twenty minutes later I was told that they were in fact full."
• "When i arrived i was told bluntly they don't do pre bookings and you have to call in the morning and 'hope for the best'."
• "Today’s experience means I’ll never go back."
• "Crazy queuing system - they’ll happily just leave tons of people waiting in line for a long time without consulting with them."
• "Will need to search out somewhere new for basic assistance!!!"
• "I've not been back and I will not be going back."