Address: Woodgate Way, Tonbridge, TN11 0FU, United Kingdom
Phone: +441732373201
Rating: 4.5
based on 137 reviews.
Customer Service Experience
Pros:
"Chris always make a purpose of engaging with us when ever possible."
"Martin the sales consultant went above and beyond to ensure that I received a high level of service."
"Sophie who booked me in was very accommodating, and Marcus at the dealership made everything very smooth."
"Pam at reception was lovely every time we entered the branch and really made the effort to interact with our daughter."
"Extremely pleased with customer care from every aspect and from receptionist to delivering the car."
"Jonathan was my main contact he was very helpful, answered all my questions."
"The customer service was outstanding! From an initial phone enquiry through to purchase the service was faultless."
"Ian Potter in particular. Apart from very professional and diligent in their service, communications are excellent."
Cons:
"Terrible customer service, online booking system allowed me to 'book' services that were not available, and wouldn't be honoured."
"Customer service is non existent in this place!"
"After sales service has been appalling. I have had a few issues with the vehicle which i raised with your Sevenoaks branch."
"Awful service when you have issues with an Approved Used Jaguar from here."
"The emails from the salesman were unprofessional and too demanding."
"Had so far a great experience once you get thru 'jobs worth approach ' the actual hand over was very impressive."
"I was quoted a service price of £315.67 by email but on collection of the car I was advised this was incorrect and the service cost was £394."
"A dreadful experience collecting a Jaguar approved vehicle that had not been check or prepared for collection."
Vehicle Purchase and Selection
Pros:
"Chris was so thoughtful and handed me a gift for my wife on my next visit."
"Patryk showed us all the used and approved cars that met our requirements."
"Chris Jerrard was extremely helpful and was very knowledgeable about the vehicles they had for sale."
"Jonathan and Kristy really helped us with the decision to buy the car."
"If you need advice speak to Jacob, he did a fantastic job for me."
"Both Ollie and Julian were professional yet friendly throughout the whole process and made us feel very valued as customers."
"Martin Flint was totally professional from the very start and went out of his way to find a car to the spec requested."
"David listened to my requirements."
Cons:
"They may have a good level of stock but I certainly wouldn't buy a car from here again."
"Not a good buying experience for Jaguar Used Approved."
"I was also looking to buy a second vehicle at that time and no one thought to liaise between sales and servicing."
"Be very careful trading with this garage. Unfortunately, I lost in the tune of 10-15 thousand pounds on a car."
"This used to be so good but has gone seriously downhill. A wasted 40 mile drive to go for some repairs then find there was no courtesy car."
"I recently discovered that the service team hadn't updated either my hard copy service book or the online service history for my jaguar over the last four years."
"Brought a second hand XE from sevenoaks Jaguar about a month ago the car has already been back twice with a faulty tailgate brake light."
"I bought an I Pace from JLR Tonbridge in April. The car developed a fault with the auxiliary battery."
After-Sales Support and Servicing
Pros:
"Booked in for first MOT with a couple of minor issues to be dealt with before the warranty expired. All handled professionally."
"Excellent service with friendly and helpful advice. Especially from Ian and Sophie."
"Came though in my hour of need, top service from the moment the phone was answered to receiving my repaired vehicle back."
"The parts technician was also most pleasant and knowledgeable."
"All the staff very friendly and helpful, Sarah keep me informed on the progress of the repairs."
"I have been very impressed all round with the whole experience of purchasing my Jaguar XE."
"Lancaster Jaguar (Tonbridge) are extremely professional and have not hesitated to resolve any issues with my car."
"All was exactly as I would expect from a service - loan car was processed efficiently."
Cons:
"Service from the Reading branch is like night and day!"
"Had an issue with the Bluetooth connectivity on my Jaguar XE, this was my first visit to the new Tonbridge site."
"I hate writing bad reviews, but unfortunately Jaguar in Tonbridge and Jardine Motors have left me no alternative."
"The level of service was so appallingly bad and misleading that my MOT was not carried out as booked."
"I did not appreciate being offered various insurances for wheel protection, scratch protection etc and having to sit and wait."
"The only issue I had is that I was quoted a service price of £315.67 by email but on collection of the car I was advised this was incorrect."
"A dreadful experience collecting a Jaguar approved vehicle that had not been check or prepared for collection."
"The booking by the service dept was given and kept at the given date and time."