"Stef on reception never fails to keep in touch, stays calm and efficient."
"Bmerc are fantastic- really responsive, friendly, knowledgeable and easy to deal with."
"They even offer a free pick up service if you are in the area."
"Ercan and his team make you feel so comfortable."
"Everyone I spoke to -from Ercan to Pol to Lee the driver were all friendly and helpful."
"From my first point of contact with the receptionist who was very friendly and polite, to speaking to Ercan who explained everything clearly."
Cons:
"I tried to obtain 2 quotes, one for a gearbox service and a full service. This proved to be difficult, staff over the phone i found offer poor quality service."
"Just called up to book in a big job and the lady on the phone was so rude I just hung up š”."
"Receptionist was very polite when I booked time. After that I received call from her and she start shouting when I asked is my car fixed and she said I dnt know I dnt know m not at garage."
"After not receiving a call back after 5 days, I was told they would get back to me later in the day... It is now another week later."
"While the staff are amazing Chrissy especially helpful. My repair lasted days I went back nothing got done called and called, told Iād receive a call back months later nothing."
"That's disgusting if you dnt know then y u called me ????"
"Third class customer service. Not recommended for smart cars."
Quality of Work
Pros:
"Not only did they fix my Lexus they did it a fraction of the cost of what the dealer would have charged."
"Went out of their way to sort out a respray of my bonnet, with superb results."
"They seem to have fixed the fault and I really appreciated the honest service and fair pricing."
"They really care and are passionate about their work and the service they provide."
"Ercan and his team diagnosed the faults within the hour."
"They take a lot of pride in their work and in providing a professional service."
"They found and repaired damage to the wiring loom, saving me a tonne of money and headache if it was left undiagnosed."
Cons:
"Upon further inspection of my vehicle (by mechanics who actually knew what they were doing) it seems Bmerc use tissue and cable ties to keep things in place."
"It took this 'Mercedes specialist' over 6 months to fix my vehicle and I say fix but even that is a compliment to them because they just about did that."
"Their mechanic didn't know how to work on this type of gearbox, and when I highlighted the steps needed, he got upset and replied: 'Are you teaching me my job?'"
"I have just found out upon getting my BMW serviced in the Midlands by a trusted BMW mechanic that my filters or brake pads have not been changed in years."
"If you care about your car, take it somewhere else."
"No communication and they charge you to the teeth with trial and error."
"I'm saying they aren't honest when not sure of a job. Will just give a quote to take your money."
Value for Money
Pros:
"They even collected my car from my place of work and delivered it back with a complimentary wash and clean - inside and out."
"If Carlsberg did car garages this would be it... They went out of their way to fix my BMW and the service was much cheaper than i expected."
"The price was beyond reasonable."
"I got a very competitive price for the full service and they also gave me complimentary cleaned the car! 10/10 for high quality service at the low price."
"Did the work Merceds quoted me for a third of the price, had the car ready 24 hours later."
"Offering a excellent service for a substantial saving from a Mercedes main dealers."
"The rate they charged was very reasonable."
Cons:
"Slightly expensive on labour charge but I guess that's what you pay for a good job."
"Last year, after been quoted around 450-500Ā£ turns out I had to pay 900Ā£ for a A7 service."
"I was charged over Ā£3000 for my car being in their garage for over 6 months."
"This is after paying BMERC Ā£700 only 12 months ago to do just this, along with a service."