triyoga Camden Reviews Summary

Teachers and Therapists

Pros:

• "The quality of teachers are incredible."
• "Excellent teachers, complete studios with caring staff, cultivating a conscious yoga community."
• "Teaching excellent."
• "The teachers and therapists that they employ are all top notch."
• "There are some excellent instructors: Joyce McMicken, Mary Young, Tim Cummins, Daniela Dodaro, Bridget Wood Kramer and Sandy Shakey."
• "Every single teacher is passionate, intentional and has their own unique style."
• "All the teachers I've encountered so far have been so engaging, articulate, and knowledgeable."

Cons:

• "Great studio but I have been injured by the instructions of a teacher there, named Susannah Hoffman."
• "The teacher was a substitute that sounded like a robot."
• "One of the teachers in the middle of the class loudly told me I shouldn't be on the class as I couldn't do the exercises perfectly."
• "The teacher was friendly, enthusiastic but gave quick instructions and tried to correct my posture a number of times despite the fact that I was obviously struggling and had to tell her it was painful."
• "Considering I was injured in a class, I think this is very bad customer service."
• "The classes were challenging with little direction or adjustment from the teachers."
• "Many of the teachers focused on those online specifically with no support for those in class."

Online Classes and Services

Pros:

• "What a treat to have access to such expertise from the comfort of my own home!"
• "The online Yoga for Cancer class has been an amazing and happy discovery."
• "They also did such a fantastic job at switching to online teaching over the lockdown."
• "The online offer is excellent and seems to work seamlessly."
• "I loved the practice and I’m grateful to be able to connect with teachers from all over the world online via Triyoga."
• "The attention to detail by their top notch teaching staff even over a virtual platform has been a true treat."
• "Since the lockdown, I've been able to take live, online yoga classes with some of my favorite teachers and improve my practice."

Cons:

• "Editing my review from 3 to 1 star: I was appalled by the studio's response to covid in the early days."
• "Your app could use a lot of improvements."
• "If 0 Star Reviews were possible then that's this review."
• "Lost a star mainly due to the website, it takes hours to load and it's impossible to book or view classes online."
• "The online service at least could run later than its average end time of 8.30."
• "Triyoga did not honor the month long trial pass and I had to seek a refund through my credit card company."
• "They really have done an excellent job at complementing that studio experience with their online offerings since Covid-19 related closures."

Facilities and Environment

Pros:

• "Triyoga Camden is Camden's best zen space whether you wish to come and relax and eat delightful vegetarian food in the Nectar cafe."
• "The place is gorgeous, warm, inviting, smells amazing."
• "The studios in all of Triyogas centres are spacious with a peaceful ambience."
• "The mini dry sauna fits about 7 people, it's great in winter to get warm and relax muscles after yoga and warm up a bit before yoga."
• "The sauna was a particularly fantastic addition."
• "The studios are lovely and the Reception area and staff charming."
• "The venue itself is great and very calming."

Cons:

• "Another BIG MINUS is that the sauna never works and don't know how to turn it on."
• "Class overcrowded, smelly from the previous session, too hot, windows closed, no aircon."
• "The smell of studio 2 was unpleasant (like smelling somebody’s feet)."
• "Classes are frequently over booked and over crowded."
• "The hygiene of the members taking the class was very questionable."
• "Never any lockers available (even at 6am for mysore or 7am for quigong), and the showers notoriously flake out and go ice cold."
• "The class I attended was jam packed, over priced, far too hot, and poor instruction too."

Customer Service and Reception

Pros:

• "I got reminder text messages on my phone. When I arrived a receptionist lady accompanied to my treatment room."
• "The staff are so friendly and warm I always felt super welcomed."
• "Daniela is always so welcoming and helpful whenever there’s an issue."
• "The staff were really accommodating when I needed to make a last minute rebooking of my class."
• "Front of house and other staff are friendly, welcoming and incredibly helpful."
• "The staff were very warm and welcoming."
• "The staff are super sweet and helpful."

Cons:

• "Way too congested at reception- not enough to tell people to come with least 10 mins to deal with the line, need to get better at moving people quicker."
• "Unfortunately I can't say that the reception staff are very friendly."
• "Very disappointing. The staff is extremely rude."
• "I was greeted but clearly a very moody girl behind the till who was from whatever reason quite sassy to me."
• "Very. Cramped classes tiny messy changing rooms and snooty staff!"
• "I am a regular here and I have just been cancelled out of a class (I arrived 5 mins before) again! this is insane!"
• "No reimbursement - so you lose your money and your time."