Frankie & Benny's Reviews Summary

Service

Pros:

• "Excellent service and great food - in the past I've not been keen on F&B but they have definitely improved."
• "Heather was an extremely efficient and pleasant waitress who not only understood and advised with the kiddies but was very friendly too."
• "Our receipt said we were served by Haja, and her service for us was fantastic."
• "Service was enthusiastic and fast. Food good. Value good."
• "The bartender went above and beyond and made an Old Fashioned with no fuss and it was spot on."
• "What a fantastic experience at this restaurant, highly recommended."
• "Our server was lovely and really kind and even brought us free hot drinks as we were cold and made sure one our meals was gluten free due to allergy."

Cons:

• "He was very rude & with his lack of customer services should not be in his position as a manager with his attitude."
• "No checkback made, staff were running around showing they were understaffed."
• "This place is too busy for its own good, and the staff clearly struggle."
• "1 drink has been forgotten, 1 extra meal was served without ordering."
• "Service was very slow due to there not being enough staff."
• "Even when we arrived we had to go and find someone to get a table and the restaurant was very quiet."
• "The server was really sullen throughout the service."

Food Quality

Pros:

• "Food was excellent."
• "Good reasonably priced food."
• "Food was great for the price in London too."
• "The food was great and so was the service 5 out of 5 totally well deserved."
• "Food was delicious."
• "The meatballs were well nice also the pizza was really good."
• "The food is 100%, can't fault it in any way."

Cons:

• "The pancakes tasted like air and didn't really have a flavour."
• "Food was ok-ish, nothing special, a bit overpriced for what's really junk food."
• "The food didn't come out all at once which is the only minor downside."
• "Only downside like all branches now is the milkshake comes in a tall thin V shaped glass for £5 it’s a rip off !!!"
• "Propably the worst burger I've ever hat... Totally cooked, not fried and definately not homemade steaks."
• "Staff were friendly but terrible food. Tesco meal deal could do better than that."
• "The loaded fries were pale chips with raw onion and pepper on top."

Ambiance & Cleanliness

Pros:

• "Right next to a cleaning station too!"
• "Clean tables and a nice atmosphere!"
• "A very good atmosphere restaurant serving Italian and American yummy food in the very good vibes."
• "It was a very great evening: warm, welcoming, good atmosphere."
• "Toilets were clean."
• "It's spacious with ample seating, well lit and nicely presented."
• "Restaurant was clean and well presented as was the washroom facilities."