Cuppacha Bubble Tea - Chinatown Store Reviews Summary

Quality of Bubble Tea

Pros:

• "The bubble tea here is hands down the best we've ever had."
• "Taro Milk Tea – cold, will blow your taste buds with the different and so amazingly delicious flavour experiences, topped with boba of your choice!"
• "The mango passion fruit bubbletea was amazing and Delicious."
• "Best taro milk tea I've ever had, it's smooth and creamy and perfectly sweet."
• "Got a white peach oolong with lychee jelly and tapioca pearl. It was delicious."
• "The brown sugar fresh milk tea is soooo delicious, i had it hot which helped warm me up on a chilly evening in Nov (8/Nov/2021)."
• "Tried this for the first time had the rose lychee tea was really tasty."

Cons:

• "Got a lukewarm tea when I asked for extra hot and they put the wrong toppings in."
• "Tried the sweet Taro mash it was alright nothing too great about the taste."
• "When you drink it, it tastes like water with we artificial flavours."
• "The bubble teas are no different from the other shops around."
• "The original bubble tea was very bitter."
• "I had a lychee tea and it was so sweet it was absolutely disgusting and basically undrinkable."
• "Worst bubble tea ever!! It’s full of artificial chemicals, everything is from concentrated fruit juice, nothing is fresh."

Service

Pros:

• "Waited only a few minutes and the staff were very friendly."
• "Fast service and was definitely worth it."
• "Good bubble tea. Fast efficient service."
• "The service was nice, and quick."
• "Their drinks are awesome and very fast."
• "The workers are SOO nice, and they genuinely seem like they enjoy working there."
• "The staff are friendly and service is efficient even when they have big queues."

Cons:

• "I had to get their attention 3x as they were busy chatting!"
• "Staff were rude and don't focus on their jobs."
• "The attitude of the staff who took the order is a bit er....weird."
• "Took forever to be served."
• "Waiting for your order can take quite a while though."
• "Service was terrible."
• "Unbelievably slow service. Just waited 30min for 2 basic teas."

Price

Pros:

• "Is a convenient location and has affordable prices."
• "Drink was on the cheaper end of boba cafes in London/Chinatown."
• "Price for large is reasonable."
• "The price is also decent."
• "Every 10th tea is free."
• "Good bubble tea, reasonably priced."
• "Prices are good too."

Cons:

• "It is expensive and they charge 50p if you use card."
• "It was pretty pricey for what it is (£3.85 for a regular as far as I know right now)."
• "Very small so constantly being bumped into by people and expensive for bubble tea!"
• "Overpriced and plenty of better alternatives in the area."
• "Prices have risen by 10p recently."
• "Ordered almond milk taro with tapioca and 50% sugar. It was so sweet I could barely take sip."
• "Waited 30 minutes in line and when it was my turn they had ran out of the pearl milk tea."

Ambiance & Facilities

Pros:

• "Finally, it has plug and usb slot for charging your phone....I love it...I will back again when I travel to London."
• "The shop is clean and inviting."
• "Nice looking place, busy seems popular."
• "Very popular Bubble Tea shop in China Town."
• "Really cute place with a great selection of drinks and toppings."
• "They have a great variety of drinks."
• "Usually less busier than the other bubble tea places around and inside has a nice atmosphere."

Cons:

• "Full of hipsters who are very up themselves…"
• "It's really small with one bench by the window which is more for waiting on your order than to actually drink inside."
• "This place is quite small with extremely limited seating and usually queues straight out the door."
• "It's very busy so there is almost never a place to sit and there is no place to stay and enjoy your drink. No toilet facilities available."
• "Only downside is that it's a small shop that's very warm and you often have to wait a while."
• "It's a small shop so expect to see a queue stretching out of the shop."
• "Unfortunate recent experience where someone barfed all over the floor and the staff did literally nothing about it which is rather disgusting."

Staff Attitude

Pros:

• "The staff at the register was supper sweet and kind with a smile 😊 and he helped me choose a drink."
• "Delicious bubble tea and friendly smiles from all staff."
• "The workers are SOO nice, and they genuinely seem like they enjoy working there."
• "The staff are lovely and are always ready to explain what milk tea is, what goes in it and what your choices are."
• "The staff were all nice, friendly and doing their jobs very well."
• "Brilliant service every time; helpful, patient, and welcoming."
• "Customer service is always fantastic."

Cons:

• "Staff were rude and don't focus on their jobs."
• "The staff member handing out the drinks was visibly detached from the job and had a frustrated look on her face."
• "The girls grew quiet and did not communicate to customers at all."
• "My milktea came quick and nicely but the staff are NOT FRIENDLY, they seem so irritated when i ask some question."
• "The disgusting customer service i encountered at this store."
• "One of the work wearing transparent glasses served me in a rude way!"
• "Horribly unfriendly and disgusting tea."