Harwoods Land Rover Edenbridge Reviews Summary

Customer Service

Pros:

• "Excellent sales experience with Sheldon who was professional and courteous."
• "Raife Smith has been nothing short of exceptional as has Harwoods staff in general."
• "Very happy with my new vehicle that I bought from Harwoods Edenbridge."
• "FRIENDLY & EFFICIENT! Service carried out recently was smooth process from drop off to feedback to pick up."
• "Fantastic customer service from start to finish. Jordan sourced our perfect car and was extremely helpful."
• "Our Sales Exec, Sebastian was great! Polite, approachable, great manner and did the job perfectly!"
• "Excellent service was provided from Harwoods, the salesman (Daniel) was extremely helpful, knowledgeable and amiable."
• "Harwoods Edenbridge were so helpful today, at very short notice they were able to fit a new battery."

Cons:

• "The last few times I have used them I have received poor communication, overcharged and a general apathy."
• "The communication has been very poor. I am now on to the 3rd sales rep."
• "I requested to cancel my order and for my deposit to be returned to me. I am still waiting weeks since my original request."
• "After my partner purchased our discovery 2 months ago, it has had nothing but problems."
• "Avoid at all costs. The service department need to be reminded about the business values."
• "Terrible service. Asked if they could change a punctured tyre and the chap couldn't even tell me what options I had!"
• "Extremely disappointed with the service received. My car was booked in for investigation into a previous issue."
• "The customer service from their so called 'Service Department' is an absolute disgrace!"

Sales Experience

Pros:

• "I have never owned a Land Rover before and can honestly verify that our experience from start to finish was amazing."
• "Anyone looking to purchase a Land Rover should definitely consider this branch. Excellent."
• "Sometimes things just work out well and this is no accident. It's takes good people and excellent service."
• "Wonderful Experience Thanks to Carrie-Anne! She is a real brand ambassador!"
• "Sheldon at Harwoods is brilliant. He listened to our needs and gave us comprehensive support and advice."
• "I purchased a used Land Rover from another dealer and found Harwood's in Edenbridge, the service was amazing."
• "We recently bought a used Land Rover Discovery Sport from Harwoods Edenbridge. Jordan was amazing!"
• "Had a fault show up on the day we were heading on a family camping trip. Edenbridge Harwoods were fantastic."

Cons:

• "I ordered a Land Rover Discovery Sport back in September 2021 from Harwoods Land Rover Edenbridge and was told it would take up to a year."
• "I finally got a date for delivery of my discovery sport 24 months later, but the delivery date would not work with my current situation."
• "After my partner purchased our discovery 2 months ago, it has had nothing but problems even from the day of purchase."
• "Booked a used car over telephone and paid deposit as advised to secure it. Went to collect car after a week and was asked to sign the handover form beforehand."
• "Bought a used Range Rover Autobiography from Harwoods Land Rover Edenbridge, I have to say Jordan Metson did a first class job of looking after us."
• "In 30 years of buying cars I have never experienced such poor standards of a handover of a used car."
• "Bought a Discovery 4 from these guys. After 2 years the glove compartment latch fell out, the front suspension bushes became loose."
• "I had dreamed of owning a Land rover for some time however the process from HARWOODS has left me very disappointed."