Baker Brothers Reviews Summary

Customer Service

Pros:

• "The staff, particularly Caris who assisted me, made me feel like a valued customer from the moment I walked in."
• "Kellie is absolutely amazing, friendly, funny, kind and professional and she has an extremely deep knowledge about diamonds."
• "The entire team were incredibly friendly, helpful, and patient. They genuinely cared about finding the perfect ring for me."
• "What impressed me most was the lack of pressure or rush during the entire sales process."
• "I was met by Carys who was great! She showed me the watch etc and took some links out."
• "THANK YOU Kellie! If I could give you 10 stars I would!!!"
• "I cannot recommend Baker Brothers enough, staff are always welcoming & this is the only shop I look forward to spending time in."
• "A massive thank you to Lizzie and the team at Baker Brothers."

Cons:

• "I have been on the lookout for a datejust 41 in oyster steel and yellow gold for almost a year having been on a waiting list with another dealer."
• "9 Years I've been waiting, only to be told that I am on a 'waiting list'."
• "I was assured nearly 2 years ago that as an existing long-standing Baker Bros customer...that they would be able to source a particular Rolex watch in time for my 50th Birthday."
• "I don't think its an exaggeration to say that the service levels are below standard."
• "...we were greeted by reluctant staff who clearly didn’t want to serve myself and my friend."
• "Would of liked a bit more attention cleaning the adhesive off the strap and rear case of my watch."

Product Quality and Selection

Pros:

• "I recently visited Baker Brothers Jewellers and was truly impressed by the exceptional service and warm welcome I received."
• "I recently had the most incredible experience at Baker Brothers Bedford, and I couldn't be happier with the exceptional service I received."
• "I love it. Kellie is absolutely amazing, friendly, funny, kind and professional."
• "Impressed with the level of service, I made a deposit on a stunning ring with an emerald cut, halo, and pavé band."
• "I also added my name to the Rolex waiting list."
• "Had an amazing experience buying a watch with Clare and the team. It was a little treat for myself."
• "I must admit I've always been under the impression that London was the best place for jewellery - how wrong I was."
• "Thank you Kellie for making my day so special! Looking forward to my next purchase."

Cons:

• "There is nothing in this store that you can not purchase elsewhere and, making a small effort to go London, for a sharper price."
• "Having dealt with mainstream jewelers, they have been able to fulfill my request far more effectively than this store."
• "I put a deposit down for a new watch and enquired if they would change the strap for me...then they refused, meaning I had to accept it or lose my deposit."
• "I then accidentally very lightly marked the watch case trying to remove a glued on sticker left on by the dealer (which subsequently I've discovered other dealers remove for you)."