1 Ace Training Ltd Reviews Summary

Teaching Quality

Pros:

• "The teachers are well trained, it was a marvellous and professional way they showed their capability to lecture the learners so that the learners will understand."
• "The tutors where friendly and used excellent teaching methods making the course material easy to understand."
• "A brilliant teacher with great delivery skills"
• "Jonathan Arthur is an exceptionally excellent teacher and trainer, with so much knowledge"
• "Chief Trainer Mr. Jonathan is highly professional, experienced and very very intelligent guy."
• "The Door Supervisor (DS) trainer whose name is Vincent is just a great teacher."
• "Jonathan Arthur is one of the best tutors I have met he Has a good teaching techniques skills and always positive"

Cons:

• "the instructor (Gary) knows nothing about policies and procedures, and he speaks in a very aggressive manner"
• "The teacher was so rude and started shouting at the class."
• "Due to the low standard of teaching, people keep returning for resits"
• "The teacher needs teaching skills which he lacks."
• "He spend hours talking about himself and then rush the important things. Loads of people failed because of this."
• "The quality of his teaching is zero percent"
• "During the course, the instructor (Gary) knows nothing about policies and procedures, and he speaks in a very aggressive manner"

Course Organization & Materials

Pros:

• "Well presented by Roy Duthie the practical well presented and excellent."
• "The course delivery is fine, course materials are provided for free download as well as books and prints for a small payment."
• "It was a very well delivered course with the instructor clearly having worked in the industry so he could give the class real world examples of what happens when you're working on the 'door'."
• "I thoroughly enjoyed the course, which was very professionally planned and delivered."
• "The course was well taught. I got professionally trained as a Door Supervisor."
• "The lessons were carried out in the professional manner."
• "The Door Supervisor course at 1 Ace Security was excellent."

Cons:

• "Still waiting for the certificate though."
• "The course was badly organized and structured."
• "The guidance on the pre online SIA training wasn’t very clear"
• "The first few days were a bit slow."
• "Just one thing I don't satisfied which is very long registration procedure like act 1 and act 2 these videos are very long and some time its start again that was very irritating."
• "I think were too many tests for 4-day course."
• "I would have loved it more however if the order of things changed so that we do the theory exams for Physical intervention and Conflict Management before going for physical intervention practical."

Facilities & Environment

Pros:

• "Office staff Raja Noman, Arsalan and Ms. Sana all are very positive people, they encouraged and helped all of us to finish our course successfully."
• "I love all day refreshments of nice biscuits tea and coffee."
• "The environment was welcoming and the staff were approachable."
• "The training centre was a very conducive environment and friendly staffs."
• "The environment is very nice and clean place."
• "Location was very easy to find there were tea making facilities and nice classrooms to complete my courses."
• "Easy access to public transport, buses and nearby Forest Gate and Stratford train stations."

Cons:

• "The state of the kitchen area was kind of in kept and need improvement."
• "However, the sitting position was a nightmare because of the long hours. Not good for blood circulation."
• "The kitchen stinks, the toilets are filthy, and the staff are rude!"
• "The classrooms could be better, but the first impression could be deceptive as the course was well worth the investment and time."
• "Still could improve on quality of the projector and the screen view in the classes. The board as well need a bit of cleaning so we could read better."
• "I think the furniture (chairs and writing pads) and the cleaning of the classrooms need looking at."
• "The only reason I gave 4 stars instead of 5, I think the furniture (chairs and writing pads) and the cleaning of the classrooms need looking at."

Customer Service & Support

Pros:

• "The admin staff is very friendly and helpful as well in getting all your documents sorted and filed"
• "The staff were really friendly and professional and helped me throughout the days with easy to understand information."
• "Very understanding bunch of individuals that help with any issues or outside factors."
• "The staff are very helpful and at every moment they made of us feel at home."
• "I had the best experience of my life learning"
• "The staff were supportive and friendly, making the learning experience enjoyable."
• "The whole staff at 1 ace were very helpful, making sure any problems I had were dealt with."

Cons:

• "Very poor customer service. They dont advise you any thing, for example is it more appropriate to appear on line or paper with regard to waiting time for result."
• "But there is one person in the administration named Nouman raja they should definitely replace him because his behaviour is very rude with the students."
• "The reception staff are patronising and they don't even give the full timings of the course I did."
• "The most disorganised and pathetic place to try and get anything from - 2 months after attending a top up training course and haven't even been sent any results."
• "they were very rude and gossipy"
• "Message to the owners/management is that they should teach their office staff how to deal, communicate assist with people if not they should be changed with someone who have customer knowledge."
• "The staff are rude!"

Value & Outcomes

Pros:

• "I will recommend this centre."
• "I will recommend to my security colleagues in the near future."
• "Highly recommend 1ace Training Ltd for your sia course and many more..."
• "I'll definitely recommend them to all my friends and will be coming back for more courses."
• "Highly recommended for all kinds of training specially door supervisor."
• "I would highly recommend them to anyone interested in doing security as they have the best tutors/trainers to teach and help you to pass"
• "I highly recommend this course to anyone interested in pursuing a career in the security industry."

Cons:

• "Exams are taken on papers with led pencils which they amend to fail majority students before send to the awarding body just for the reason that students will re-sit for the exams in which they charge extra £££."
• "The worst training centre ever they fail you just to eat your extra £25"
• "1 Ace Security is not a recommended place at all"
• "1 Ace Security is a disgusting and awful company"
• "The worst training centre ever they fail you just to eat your extra £25"
• "I won’t recommend it to anyone"
• "I regret going there honestly"