Cridfords Reviews Summary

Customer Service

Pros:

• "I thoroughly recommend this Porsche Specialist; their attention to detail was spot on & every request made during the preparation of my car had been attended to."
• "As a first time Porsche buyer I was extremely impressed with the knowledge and service of Sam and the whole team."
• "Visit regularly for MOT’s by appointment always receive a friendly welcome."
• "Constant communication and information from Will makes it a really, efficient friendly service."
• "No hard pressure sales - they don't need to - they sell great cars."
• "Very happy with Michael’s professional but friendly sales approach and his (& Cridfords) Porsche knowledge."
• "I cannot thank the guys at Cridfords enough for all of their continuous help and support and most of all for taking me seriously."

Cons:

• "I was not impressed with the service I received at Cridfords and would therefore personally not recommend them."
• "Don't expect any manners or professional timely responses from them."
• "A nice selection of cars, but very poor after-sales attitude from the owner, and a warranty that’s not actually underwritten."
• "Awful handling of client - said it would take 2-3 hours for a service, taken nearly a whole day to get car back."
• "As per other reviews Jonathan, the owner, cannot be trusted."
• "And then not apologetic whatsoever only trying to explain themselves righteously."
• "Absolutely horrible customer service. Made an appointment on Monday spoke to them again on Thursday and Friday and again this morning. Drove 2 and a half hours to view car after putting a job off and putting my dig into daycare to find somebody else there already viewing the car!"

Quality of Cars

Pros:

• "The car was as described immaculate and prepped to a very high standard in their workshop going right through the car."
• "Fantastic people selling brilliant Porsches."
• "Car was immaculately presented and didn't have a single issue to deal with."
• "Brilliant place to buy a used Porsche."
• "The car was consistent with the photos that Sam had previously sent me. No surprises on the day of purchase."
• "The car was immaculately presented (the only fault I could find was a minute scratch on the gear stick!) and I had all my questions answered thoroughly."
• "The car was prepared well and I am over the moon with it having been looking for as good of a 997.2 as I can find for sometime."

Cons:

• "The cars were okay but the one we were interested in had a couple of minor issues that we thought should have been addressed prior to offering it for sale."
• "Problems started when a mileage discrepancy became apparent... I was told if I felt uneasy about it then this the car wasn’t for me so I shouldn’t purchase."
• "Claim to sell your porsche for a good price. My experience is that they just want to get your Porsche in and out at a quick sale price, not in the interest of the seller."
• "Surprised that despite our irritation that we had embarked on a long journey, they didn't invite us to look at the other cars they had in stock."
• "He is dishonest and refuses to sort issues that he agrees to do and then wriggles with every excuse under the sun."
• "Despite having three conversations over the phone, sending my contact details by text and booking an appointment the afternoon before; I arrived after a 90 minute journey to be told the car had been sold the previous evening."
• "After making travel arrangements to purchase I was told the car is now £3,000 more than the advertised price."

Customer Experience

Pros:

• "I was even given a bottle of sparkling wine and Porsche mug which was a nice touch."
• "I bought my Porsche from Cridfords a year ago which was a great experience, they had the car turned around for me within 2 days."
• "Far and away the best company to deal with for anything Porsche related."
• "I would recommend them if your in the market for a used Porsche, professional, knowledgeable and the best selection of cars I have seen."
• "The honesty, depth of knowledge, attention to detail and general banter from Will and Mark was outstanding as always today."
• "Big thanks to Will and the team at Cridfords."
• "Cridfords have always gone above and beyond when buying and fixing my cars. Always helpful and extremely competitive on pricing."

Cons:

• "I notice lots of positive comments here, so like William I can only assume I'm not the expected Porsche customer."
• "Being looked up and down he was clearly judging us on our appearance but little did he know we are in the market to buy the car outright."
• "Viewed a Cayman S today, salesman had 0 Interest in making conversation and it seemed a chore to be in his company."
• "Awful sales experience. Michael managed to make me feel like a complete time waster rather than prospective buyer ready to purchase immediately in cash."
• "They could not “read my mind” that i wanted a courtesy car."
• "They left a car behind but not the keys: leaving me stranded."
• "Wasn't impressed at all. A guy called out to say they had just got a car in that we might be interested in but nobody actually bothered to come and see us."