Address: Notting Hill Gate, London, W11 3JE, United Kingdom
Phone: +442039517878
Rating: 4.1
based on 188 reviews.
Customer Service
Pros:
"The team at the office were very helpful and efficient with the next steps and arranged for a new boiler installation within two days."
"The team in Office were helpful and switched on, and the plumber who arrived was polite and fixed the leak whilst taking the time to explain the issue to me and what he had done to remedy it."
"Both the engineers and the office staff were a pleasure to work with; they were patient, fair and efficient."
"The Sales Manager, Harry, kept me up-to-date at every stage and answered any questions I had."
"The engineer Mo was personable and professional and the team have all been great at comms both via email and phone - would certainly recommend!"
"Very professional company from start to finish. Excellent customer service, exceptional engineers - Charlie and Andrew - faultless from start to finish."
"From the excellent customer service and clear pricing set out from the office staff, to the updates on the plumber's arrival time, to the completed job, I can't fault this company."
Cons:
"It's been over a month and they haven’t even looked at it."
"No show on two occasions, rebooked for third time lucky and they've just failed to show again."
"After I put this to them, the customer service who were previously so helpful have surprisingly not responded."
"None of the staff that I spoke to knew the meaning of customer service."
"I never got any info through from them, two phonecalls over two weeks."
"This company is quick to take your money but not actually any good at the job or customer services."
"Customer service rude and disrespectful."
Engineer Professionalism
Pros:
"The engineer called ahead of time to update ETA and was polite and efficient."
"The engineer was friendly, professional and very knowledgeable about anything I asked, and was not at all pushy."
"Charlie arrived promptly and did a great job fixing my efforts at replacing a new bath waste and also installed a new kitchen tap as well as some other small jobs that needed doing."
"Engineer who came out was great too, and got us repaired and back with heating first visit."
"Very nice young man who dealt with the problem efficiently and tidied up when he’d finished."
"Steve, the plumber who undertook the toilet repair, was very helpful, polite, and did a great job of completing a difficult job."
"The engineer who fitted my boiler was incredibly knowledgeable and professional."
Cons:
"But he couldn't get the job done."
"They broke the bathtub by forcefully removing the bath panel."
"Have been useful, latest call out though they sent out a new engineer who even said he was too new to by himself, didn't do as asked and now I'm having the same issue again."
"He just looked at the shower valve, without even turning the tap open, and said he needed to replace it as it was not possible to repair it."
"Sadly cannot recommend this plumber. I asked them to check my shower thermostat, and they concluded it wasn't working and would need replacing."
"I arranged jobs with this company for 3 flats in the same building with no heating. They attended on the day we arranged but sent an engineer who was not trained to work on the system."
"The plumber turned up late and with no parts for a simple job."
Reliability and Timeliness
Pros:
"Plumb were great, really quick to respond and kept in touch, pricing was clear and explained."
"Friendly, professional, quick and neat. finished the work on time and double checked everything being up and running before he left and arranged all the paper work."
"Our leak was fixed quickly without any fuss - a relief."
"The Plumb London team did a fantastic job of fixing the issues in my apartment. They were incredibly responsive."
"They arrived within the timeframe allocated on the same day I called to make the appointment."
"They left only after everything was finished and checked."
"What a great service. I called at very short notice and had a plumber arrived within 2 hours of my phone call."
Cons:
"However, they were late which could have been inconvenient."
"First, the guy was late (1pm for an 8-12 window)."
"Booked a boiler service for a Thursday and they cancelled the day before."
"At 12 i receive a call saying the engineer called sick and they cancelled AGAIN."
"This company is quick to take your money but not actually any good at the job or customer services."
"I booked a visit between 7am and 1pm (confirmed by text message), the guy was adamant he was booked for the 1 to 5pm slot."
"A disaster! Booked them a week in advance, failed to update on estimated time of arrival and then cancelled the appointment because they said they got held up at another job!"
Price and Value
Pros:
"Plumb were great, really quick to respond and kept in touch, pricing was clear and explained."
"Professional and friendly service and at a good price."
"What a great company... Plumb London did a great job. Everything we needed at reasonable cost and on time."
"Boiler installed very efficiently and with care in just a few hours, and it works perfectly well."
"We got a viewing hatch for the boiler installed, the boiler itself serviced and a thermostat replaced all for a reasonable price."
"Can’t believe I was quoted £336 to replace electronic ignition unit. It cost me £12 for the unit and took 20 minutes to replace."
"They responded with 24 hours with an initial visit to diagnose the problem and within a few days returned with new tap cartridges to replace seized ones due to hard water calcification."
Cons:
"I am extremely disappointed at how extortionate this company is."
"**AVOID AT ALL COSTS** Charged me almost £400 for just over an hour's work and a £57 part."
"They also tried to bill us for 2 hours of work (for a whopping £180 labour + £180 parts = £430 after VAT)."
"Plumb London charged my card for £109 for the provision of a quote for further work, then advised I'd need to pay another £109 for the boiler service in addition to paying for the further work."
"£110 call out fee to identify the cause of a leaking toilet, which took 5 mins maximum. This was followed up with a quote of nearly £450 to replace a simple flush cone (seal)."
"The quote he sent had +50% price of spare part (£180 vs £118) and charging again for service £140, price for labour was expensive as well."
"Had them out to unblock a drain. They 'did' the work and then presented me with a £400 bill for further cleaning. A Week later it was blocked and in worse condition than when they arrived."