Easy Shipping Ltd Reviews Summary

Customer Service

Pros:

• "Exceptional service! Dilip and Sam were approachable and helpful every step of the way."
• "Everyone we dealt with, from the initial Surveyor to the Sales Manager and the Moving Team, was very professional and friendly."
• "Customer service were extremely helpful, the price was very reasonable and everyone on 'J Team' was very friendly and hard working."
• "Friendly customer service with my favourite being Pan."
• "The customer service (in particular Saj) was efficient, friendly and helpful."
• "I have been in contact with Mrs Sathiya and she has been incredibly professional and efficient in answering all my questions every time, over the phone and via email."
• "Niva who takes care of the administration is fabulous. She answered all of our questions in a professional and helpful manner."

Cons:

• "But it took them 5 hours."
• "Parcel took more then one and half months reach Kilinochi."
• "I have yet to receive my package first delivery date was back in October now I pay to track my package and I get no response from them."
• "More than 3 month now still they did not receive the parcel in Sri Lanka."
• "I had to chase their office over 15 times just to get an invoice for the job sent to me/to confirm the booking."
• "I spoke with the staff regarding this issue but they did not respond in good way."
• "The staff very rude."

Value for Money

Pros:

• "It was the best service for value I had in 10 years."
• "Highly recommend. Great value."
• "Great value, careful with our belongings, and excellent at disassembling and then re-assembling our furniture."
• "The price was very competitive. Easy Shipping comes highly recommended."
• "The price was very reasonable and cheaper than other places that I looked."
• "Not only was there price the cheapest i found but they were professional from start to finish."
• "Very competitive price and excellent service."

Cons:

• "The only downside is that their shipping service is not the cheapest."
• "He was still charged over 1000 GBP when a one man delivery could have cost around 300 GBP."
• "Did not offer any compensation so essentially paid for stuff to be broken."
• "It’s was passable to put in small box (£50) but staffs took advantage as I’m new to sending box to Sri Lanka."
• "They used big box there was plenty space extra after I put in everything they told me £90."

Professionalism

Pros:

• "The team at Easy Shipping showcased an impressive level of professionalism that truly set them apart."
• "They got a huge team of people round to get the job done quickly and worked extremely hard."
• "The service delivered by the team from the Business Development Manager to the team who moved me on the day were all professional."
• "Easy Shipping moved our extensive office furniture out of 4 current storage units in London to Ely in Cambridge. This was done with the minimum of fuss and with the maximum of professionalism."
• "They have very experienced removal men, who understand the pressures of the big day."
• "Excellent team, everything was smooth and well-organised from start to finish."
• "They were impeccably professional at all times."

Cons:

• "Overall a good service for our move from London to Cornwall although there was a big hiccup when the admin team hadn't processed our paperwork properly so on the day of moving they didn't turn up!"
• "Would give no stars for this company as they smashed all the carefully packaged items."
• "I would never use them again. It was a terrible and stressful experience."
• "When he approached Easy Shipping for clarification he received no reply, was not called back, and my efforts to elicit some acknowledgement were also a waste of time."
• "Then they had to audacity to complain when me and housemate refused to pay their full fee."
• "One of the employees spent most of his time on his phone which it took them far longer than expected."
• "They were reckless with my furniture and scratched the floor."

Efficiency

Pros:

• "The team were all friendly, efficient, hard working and took so much stress out of our move."
• "The team worked at a good pace and packed well, ensuring that none of our possessions was damaged during the move."
• "They worked exceptionally hard despite the huge time delay in moving the sofa bed out of the Putney flat."
• "The three guys worked tirelessly through the afternoon loading the vans."
• "They managed our move from Clerkenwell to Stoke Newington with absolute ease."
• "The guys worked hard and took extreme care not touch the newly paint walls even when carrying awkward goods upstairs."
• "The moving team were efficient, thorough and dedicated to get the job done well."

Cons:

• "Build in additional time though as it all takes longer than anticipated and my team rolled their sleeves up and were very involved."
• "I am honestly lost for words on my experience with this company. From start to finish, basically every detail was a nightmare."
• "I had an incredibly bad experience with Easy Shipping. They did not turn up on the day we booked."
• "I will be filing criminal charges against this company as soon as possible to anyone wishing to use this company think twice for they are nothing but liars."

Care and Attention

Pros:

• "Every item was wrapped and protected. No damage to anything and they were very careful with the decorations at both buildings."
• "Their attention to detail was remarkable, and they handled our belongings with the utmost care."
• "Their crew were exceptionally careful with our furniture and personal effects."
• "Not one single item was broken or chipped or dented as they look after everything exceptionally well."
• "They packed everything up exceedingly well and no breakages have occurred."
• "All of our furniture was moved without any damage."
• "The movers were very careful with our things."

Cons:

• "Although the admin was a little haphazard, the customer service was excellent and the staff involved in the physical move were extremely pleasant and worked hard."