"Honest, reliable staff and first class service every time."
"They solved the problem by clearing some debris and confirming there was nothing wrong with the brakes and they didn’t charge me anything for their time!"
"The service was outstanding, a real family atmosphere, nothing was too much trouble."
"Vincent was particularly helpful and really went above and beyond during my most recent visit when my car developed a fault."
"The staff are always friendly and helpful with an excellent after sales service."
"Service is always friendly and reliable without the 'flannel or waffle' that you might get elsewhere."
"The very same day a service car has arrived, confirmed battery issue, have taken car to a service and delivered back."
Cons:
"Went to look at some motors, made the sales man aware I was after some assistance, as he was on the phone. I went out and waited for him to finish I noticed he’d finished and just went off somewhere else without any acknowledgement to me."
Trustworthiness
Pros:
"It is so hard to find a garage who are so honest and trustworthy."
"A very reliable and trustworthy garage."
"I trust them completely."
"Martin and Vince are honest and trustworthy."
"Smallbone and sons is the only garage I would trust."
"Efficient, value for money and entirely trustworthy."
"I fully trust them, which is the most important thing with garages (especially as I don't know much about cars)."
Cons:
"BEWARE this garage is VERY expensive."
Quality of Work
Pros:
"Fantastic customers service and the quality of work is always very high."
"Quality work, promptly completed by friendly staff."
"Any repairs I have had done have always been to a very high standard using genuine parts at a reasonable price."
"Top notch mechanical skills and they always go the extra mile."
"Their technical skills and their customer service are second to none."
"Consistently good service from an excellent family-run business."
"Smallbone clearly take huge pride in the cars they handle and have extremely high standards in the way they look after both their cars & their customers."
Cons:
"Bought a Volvo from these guys and yes it developed a couple of problems after a couple of weeks."
Value for Money
Pros:
"I was very satisfied with the price of both."
"I would recommend their cars and service to anyone and truly believe I have always received value for money."
"For both personal and business vehicles I have been using Smallbone's for many years and have never been disappointed."
"I can confirm the lads do a great job every time she puts her car in for a service and they charge very reasonable prices."
"Very reasonable price for a very decent ford fiesta."
"I bought a 2014 Yaris with reasonably low mileage for a fair price."
"The trade in price for our previous vehicles has always been as good as could be expected."
Cons:
"The replacement part an electric window regulator for a Ford focus cost me £220 this part is available on line at a max price of £80."