Address: 77 Yardley Green Rd, Birmingham, B9 5PU, United Kingdom
Phone: +441217733737
Rating: 2.2
based on 106 reviews.
Appointment System
Pros:
"So glad that prescriptions can be done online now."
"You normally get a same day appointment (depends on time of day) or next day at least via online request."
"I rang this morning at 8.30 am waited 20 mins referred to Dr telephone appointment in the morning all completed by 10.30am and prescription at hingleys picked up by 11.15am for chest infection."
"The surgery recently made an significant improvement, you can make appointments online, what a relief as getting one over the phone was a nightmare."
"Whenever I make appointments, I request for Miss Wafa Nasir. Well done, keep up the good work :)"
"Appreciate the call back from receptionist."
"I've been looking for somewhere to replace my contraceptive implant and found it hard to find somewhere this clinic gave me an appointment within the week, staff we helpful and the Dr was welcoming, professional and efficient thank you"
Cons:
"The phone line kept cutting off while calling."
"Very disappointed with the surgery today... The surgery needs to sort this appointment problem out because you can't get through at first and when you do they tell you no appointments."
"Very poor service, I had to call them 40 times until I reached the line and stay on hold!"
"Absolute terrible service. Can’t make an appointment online."
"When it gets to 9am I manage to get through only to be on hold for half an hour."
"Receptionist were not friendly at all, took 20 mins to talk to them, and they were not helpful at all, I needed a sicknote and the 2 receptionists were just so in hurry to end the call, not even asking me how long will I extend my sick leave."
"I tried to call to book appointment as soon as they open. Then gets disconnected straight away."
Staff Professionalism
Pros:
"The reception area was quiet and clean when i went, the lady on reception was nice and i went in quickly."
"Other good doctors have taken root."
"Can not thank Jameila (sorry if I spelt it wrong) so much for today. I have a bad needle phobia and she was excellent with me today taking my bloods. Such a lovely lady and so patient with me, cannot thank her enough"
"Absolutely fantastic practice. The care that was offered through the pandemic has been amazing."
"This surgery also goes beyond in helping and supporting you. The doctors are just so amazing and caring to your health needs."
"Dr. Nazif is very kind, respectful and caring."
"When the phone line is answered and you hear good afternoon mark speaking can I help you? What a lovely pleasant and friendly telephone manner my problem solved and sorted within 15 minutes thank you mark"
Cons:
"Receptionists are so unprofessional!"
"Receptionist were not friendly at all, took 20 mins to talk to them, and they were not helpful at all, I needed a sicknote and the 2 receptionists were just so in hurry to end the call, not even asking me how long will I extend my sick leave."
"The staff there are so rude, and unprofessional."
"The receptionist are liars, the phone rings continuously nobody answers."
"The receptionist be acting like there doing you a favour no manners and rude."
"The staff is so rude and unprofessional. If you don't like the job please change it."
"The practice manager is rude and very unprofessional, and no desire to lead the services of the surgery."
Quality of Medical Care
Pros:
"Got to say that Dr. Wafa Nasir is one of the best doctors, gives enough time to patients, deals with every problem a patient has not just one problem at each appointment."
"Very good surgery. Dr Alex Noakes dealt with my son today. He didn't rush us and checked my son thoroughly."
"Despite being registered for many years I've only recently needed the services of the surgery... I have had calls when promised and prescription sent directly to a pharmacy."
"I am very pleased with the service I received from Dr Zinab Nazif. She is very experienced in dealing with the patients."
"Best practice ever been with them 45 years although a lot have retired Dr kurian and Dr ravi are my favourite so kind compassionate and caring they really are amazing."
"Alina is incredible and so accommodating. Truly deserves recognition for the work she does."
"Dr Nazif was a delight! So personable and caring."
Cons:
"The place is a joke and not fit for purpose. Getting an appointment with a doctor is impossible."
"Seeing a GP is out of question."
"Saw Dr Mudassir Majid for the first time. Very disappointed. I found him to be very dismissive and hostile with poor interpersonal skills."
"Pure incompetence. You want an appointment good luck, want to see a doctor you get a healthcare assistant who has never met you before and don't know anything."
"A surgery you cant actually book an appointment with... rude, coldhearted, unhelpful receptionist."
"Today I visited my surgery after a long time but really disappointed... I'm really disappointed the way patients are being checked."
"The doctor that dealt with the issue this afternoon lacked a sense of urgency."