Morrisons Reviews Summary

Store Layout and Navigation

Pros:

• "Nice store. Often quiet, so easy to navigate. Prices reasonable."
• "The store is easy to purchase the items you require."
• "Shop was stocked and had a wide range of products."
• "Both in stock in well stocked shelves despite store being busy."
• "Pleasant store to shop in, brilliant prices and deal all around the store."
• "Great Store. Plenty of isle space, mostly happy and helpful assistants and plenty of choice!"
• "It’s a Nice store, Big and decent."

Cons:

• "The layout of where products are does not flow and although I pop in for certain products that I can't get at Aldi, I would never use this store as a weekly shop store as its a very poorly laid out store."
• "This is usually quite a good store for the weekly shop, but the last 2 times I have been, there has been empty shelves & difficulty finding staples."
• "Layout is silly more so that there no one assisting people find stuff they just stand round talking."
• "A lot of the time I see empty shelves, a lot of the spaces on the shelves that are left are items I wish to purchase."
• "Despite its size there are some things which are not stocked and you can get at smaller stores."
• "The baskets are located by the exit door which puzzles me so whoever thought that was a good idea needs to be spoken to because from a customer perspective its ridiculous."
• "Same as always, although still not fully stocked after the Christmas siege!"

Customer Service

Pros:

• "Presentation very good, staff very helpful."
• "Very friendly and helpful staff, just not enough of them."
• "Staff are always friendly and helpful."
• "Staff were so friendly."
• "The staff are always helpful and most of the products are comparing prices to other stores."
• "Visited Morrisons Hinckley today and have to congratulate the store manager. He was floor walking while we were shopping. He then appeared in the cafe to serve us and delivered our food to the table."
• "Really lovely lady at the checkout."

Cons:

• "DEADFUL CUSTOMER SERVICE. No good for disabled people!"
• "Never any check outs open when it's busy."
• "It would be nice if every now and then the check out staff would stay in the check out area ready to solve any issues, rather than wandering off to chat to their mates."
• "Poor management at this store. Has been since I started shopping there 2-3 years ago."
• "The customer service from one member of staff there was disgusting."
• "Massivley overpriced compared to other supermarkets and one of the most frusterating things over the last few years, staff with little or no customer service."
• "Most of the staff walk around with long faces, and are not very helpful."

Product Quality

Pros:

• "We do love the tiger bread there though, it's the best thing about the store, and better than most others we've tried."
• "Food Quality is pretty good."
• "The staff did go out of their way to make the granola."
• "I highly recommend the cafe salmon in hollandaise sauce, mash and peas very satisfying."
• "Just had a function using Morrison’s Party food. Must say it was exceptional."
• "But The Cookie Dough Tasted Quality."
• "What's not to like everything from fresh fish to fresh meat and now even clothing well planned and covid-19 safe."

Cons:

• "Butchers is very poor, lots of the meat looks old and discoloured."
• "Purchased some large prawns. As they were pink I assumed they were already cooked but after topping and tailing them it soon became apparent that they were raw."
• "I had a chicken, chorizo and avocado cob with no chorizo and rather ropy looking avocado."
• "Pasty had bone cartridge in it and filling in one corner burned pastery(bakery normally good) cafe sold me gone off cheese cake mould all on biscuit base overcharged for my mothers tea and lady look like she was mid break down with the crowds so did not complain will be not visiting again( trust lost )."
• "The inside of my Hashbrowns were cold."
• "The products are fantastic but when it’s advertised saying that they will prepare a whole salmon all I got was a huff this isn’t the first time everything is a hassle for the fishmonger."
• "How they can serve food like that in the cafe let alone actually charge people to eat it is beyond me!"

Accessibility and Convenience

Pros:

• "Car park attendants very helpful."
• "Local and convenient. Have found Morrison's quite expensive traditionally but in recent times they have definitely improved on price overall."
• "A good clean rest room, disabled access."
• "Disabled toilets and parking spaces available."
• "Very impressed with the service received at Hinckley store today."
• "Store clean with friendly and cheerful staff with plenty of parking."
• "Easy access from flat car park, toilet facilities just inside of entrance electric buggies available from customer service desk."

Cons:

• "The car park was not gritted which made it dangerous under foot."
• "TERRIBLE CAR PARK TO LEAVE FROM! Can sometimes take 30 minutes just to get back out onto the main road from the car park... someone needs to sort this out."
• "Getting out of car park on certain times and certain days is an absolute nightmare!!"
• "Only problem was the car park. The layout allowed a massive queue to form and would benefit from a one-way system."
• "At busy times the exit road can't cope with the traffic, leading to a build-up round the car park."
• "Very busy getting on and off the car park."
• "Since they added the one way exit road onto Stoke Road, it has helped to ease some of the congestion when getting in and out of the car park."

Pricing and Offers

Pros:

• "Check their special offers."
• "Cafe has lovely food and decent prices too."
• "Easy to park and fill up with petrol at a good price."
• "The prices are good."
• "Morrison's for great fairly priced produce."
• "Pleasant store to shop in, brilliant prices and deal all around the store."
• "Nice cafeteria recently refurbished add this to a good value petrol station makes for an excellent shopping experience."

Cons:

• "Ridiculous price increases....again !!"
• "The main negative is the price of a carrier bag at 60 pence!!!"
• "It's an OK supermarket but they often have mixed up or confusing prices, especially on stuff like 3 for 2 offers."
• "We stopped shopping at Morrisons years ago because of the deliberately confusing special offers that they put on, and you end up paying more for something at the checkout than you thought."
• "Massivley overpriced compared to other supermarkets and one of the most frusterating things over the last few years, staff with little or no customer service."
• "Morrisons has gone downhill consistently for the last 3 years !!"
• "I was very disappointed! Haven't been to Morrison for such a long time. I know prices have gone up everywhere."