Kwik Fit Plus - Tonbridge - Vale Road Reviews Summary

Customer Service

Pros:

• "Staff at Tonbridge are just brilliant! They work as a team to ensure a smooth customer experience, with good humour and professionalism."
• "If I could give more than 5 stars I would."
• "I will only ever use this garage. Always so friendly, very competitive and always go out of their way to help."
• "Absolutely brilliant service can’t thank Jason & Joe for all their help and kindness would defiantly recommend and will defiantly be back."
• "Such friendly staff I was delighted with the service."
• "The staff in this particular branch are absolutely amazing, they always go above and beyond what is expected."
• "Very pleased with my visit and would highly recommend kwik fit vale road to anyone!"

Cons:

• "Well where do I start.they handed my car keys out without my knowledge to my daughter and her boyfriend who didn't have insurance to drive my car then they go and smash it."
• "Not the best experience."
• "Tall lady was rude to technician and shockingly rude to myself."
• "Awful. Brought my car in first thing this morning was told it would take 4 hours to change my brakes. 8 hours later I walk into the car park to find 5 mechanics all stood around smoking and talking."
• "Horrible service."
• "Dreadful experience - one hour after my scheduled appointment and having both asked the very uninterested staff when they would be able to fit my tyres and having watched them run around in a disorganised and chaotic fashion, I lost the plot, grabbed my cars keys and left."
• "3 hour long wait only to be told by rude staff that their printer was broken."

Quality of Work

Pros:

• "MOT all carried out as you'd expect."
• "Had a very good service in the Tonbridge Kwik fit branch, both times served by Jason."
• "All the work was completed in one day to my total satisfaction and representing excellent value for money."
• "Great customer service and advice on effecting an exhaust repair on our Motorhome."
• "Called up at 12.30 with a snapped exhaust took my car down and it was fixed and collected by 4pm really happy with how quick the services was and the prices was really reasonable!! Can’t fault the service!"
• "Driven a few miles and steering feels much better after having had tracking done as advised, and annoying vibration at 70mph gone."
• "Reassuring, knowledgeable and professional service received from three members of staff."

Cons:

• "I was then told that it would take 5 days minimum to get the parts required to fix my exhaust & then to my surprise, I was told that it also needed a new Catalytic Converter + rear pipes!!"
• "They wanted £525 which was £375 for the exhaust fitting plus extra £150 labour."
• "The so called mechanic had fitted the wrong TYRE!!! it was too wide and was rubbing on sensors..."
• "Terrible! Kwik fit botched the removal of my exhaust and sheared the bolts but blamed a past mechanic."
• "Now experiencing brake juddering. Took to independent garage only to find front discs that were replaced now warped as the hubs were never cleaned of debris in the first instance."
• "They suggested I needed a complete exhaust system which was heavily corroded, and two drop links. Total cost was quoted: £1200."
• "The tyre pressure warning light came on virtually straight away when driving home after having a new tyre fitted."

Communication

Pros:

• "Thankyou so much to the team at Tonbridge kwik fit. Jason (manager) & Paul (technician) was so helpful fixing my car today."
• "Of note is Jason, really top bloke, kept me well informed of what was going on."
• "What brilliant service from the team at Tonbridge. Especially Jay, who explained exactly what was wrong with the car."
• "Excellent service from Jay and the team at Tonbridge. Excellent communication throughout the process."
• "The staff were amazing - particularly the lady behind the desk - Silvia Sanchez."
• "Sylvia answered my call immediately, understood exactly what I wanted, and worked around our tight schedule."
• "Just had a great experience at Kwik fit, Matt was super helpful."

Cons:

• "They didn't keep me updated whilst my mot and service was happening - I had to phone them."
• "After all that and then saying that they would source the parts and come back to me with a quote but they never did call me back."
• "If I hadn't called myself, my vehicle would have just been left at Kwik Fit workshop overnight."
• "My appointment was for 16-45 and I waited to 17-20 before the test began after the test I tried to ask the person who tested the vehicle for some assistance in understanding the issues and he was very dismissive."
• "Gave in car at 8.30am for service and MOT and left after 3pm. No call, no indication it was ready."
• "Not called for several hours so had to chase."
• "Upon collection the dashboard lights hadn’t been switched off so had to return to get it done later."