IKEA Lakeside Reviews Summary

Store Layout and Accessibility

Pros:

• "Lakeside IKEA is massive with very large free car park with electrical charging ports and disabled access."
• "The whole store is Wheelchair accessible."
• "Love IKEA it's Disney for furniture. You need a lot of stamina to make it from beginning to the checkouts are the end."
• "If u know where the shortcuts are this is probably one of the best and biggest IKEAs that I've ever been too and it's super easy to navigate."
• "This IKEA is massive and is a great place to shop for all of your household goods and accessories."
• "A huge and very well set out store, I've visited many many times."
• "This branch of IKEA seems to be very well laid out."

Cons:

• "Easy to park however lift out of action.. so have to ask to access Upper floors."
• "Not crazy about the new (OK, not that new) layout, it felt disjointed & like we'd missed big bits."
• "The only bug bear was the restaurant. Well and truly packed and out of most items."
• "The whole store is like a small village town. It's very difficult to go through all these different sections."
• "It's a pain if you go there for one particular thing and have to walk right round."
• "The maze that is the long walk around recreations of living rooms, bedrooms and bathrooms."
• "Always seems hot inside, displaying items that are out of stock everywhere."

Customer Service

Pros:

• "The store and the staff are great and always help you."
• "A staff member went above and beyond to help us."
• "Just wanted to say a big thank you to Taran at the Lakeside store who works in the pax wardrobe area."
• "Today I was assisted by a gentleman named Etienne (staff member) in the kitchen area."
• "Special commendation to not just William but to two ladies on the delivery counter who went above or beyond to help us."
• "James was amazing he was approachable and on point on how to give the best service when asked for help."
• "Well presented and very helpful and friendly staffs."

Cons:

• "Also the server on the ground floor kitchen area by the exits needs a personality transplant, rude, no Interaction."
• "They were incredibly slow and ignoring the large number of waiting customers whilst they chatted amongst themselves."
• "Needed to return a substandard mattress. The service was appalling, staff uncooperative."
• "I was reluctant to give 5 star as return service is really poor here it almost felt like they don't want you to return the items."
• "Had a terrible experience. Andrea and Angie were incredibly rude in the returns department."
• "Grunted at by unhelpful incompetent staff."
• "Very disappointed with the way the staff treats the customer."

Product and Price

Pros:

• "Love this place for unusual home decor."
• "The merchandise was nicely laid out and the store was clean and tidy."
• "The bargain corner is usually a treasure trove for display items that are discounted."
• "Mich better service than oak furniture land and much cheaper."
• "Ikea Lakeside is a great place to find affordable and stylish furniture."
• "It is a great place to find anything that you need to update your house."
• "IKEA is a game-changer when it comes to furniture shopping."

Cons:

• "They have increased all of their prices substantially so items that were previously £1 are now £3 etc."
• "Haven't been here for over a year, so bit taken aback by some of the price increases."
• "The chip board is thin and poor quality + there's not enough screws for the size of the unit to keep this unit sturdy."
• "Several benches we wanted were out of stock, would be so much more intuitive to put that on the display item rather than deciding on one and going all the way through to the warehouse to find it out of stock."
• "Some bits out of stock others discontinued!!!!"
• "Wardrobe ordered came from lakeside with faulty door."
• "Quality of the products is not the best but that's every ikea problem."

Food and Restaurant

Pros:

• "They sell some Snacks and Treats from Sweden."
• "The food from the upstairs restaurant is always cheap but good quality."
• "We literally go there sometimes just to get breakfast.. it's that good for the price that you pay!"
• "The food in cafe is very tasty and service was quick."
• "IKEA never disappoints! We had an excellent meal in the restaurant (gotta have meatballs) and then a leisurely walk through the various showrooms."
• "Fab restaurant, food is lovely."
• "I had veggie balls with greens and grains for lunch which was delicious."

Cons:

• "Canteen was FILTHY, queues were extremely long for food and they had not cooked enough."
• "Slow service in IKEA, in the restaurant there were no salads, cold fish dishes or cakes on my side."
• "The only bug bear was the restaurant. Well and truly packed and out of most items."
• "With only one person serving food, another person cooking it, one person on the till to take payment for the food, it was slow progress."
• "The restaurant is OK but doesn't offer such variety at the moment."
• "There was a very small choice for lunch, no salad or soup!"
• "In the food court there were no working drink chillers and no one manning checkouts on the quick food area."