NCF Living Thurrock Reviews Summary

Customer Service

Pros:

• "Janice at Thurrock was extremely helpful from the moment we walked in."
• "Ady at lakeside the service was perfect."
• "We had been visiting a number of places for a sofa and ended up walking in to NCF after hearing so much."
• "Excellent sales process by Ashraf, took his time to go through all my needs and expectations."
• "Excellent customer service. Got served by Ady at lakeside and we were well looked after from start to finish."
• "Tan was incredibly helpful and took us through each and every detail of the furniture with great professionalism."
• "Ashraf thank you so much. I have been to the shop in lakeside on separate occasions to look at sofas."
• "What great help and advice I received from Ady at lakeside. I bought my sofa set without any hesitation or doubt."
• "I wanted to express my gratitude for the excellent customer service provided by Ashraf at the furniture store last Saturday."
• "Ady at Lakeside was very friendly and helpful."
• "We were greeted by Chandni who offered us a hot drink upon arrival which was lovely."
• "Ashraf was really welcoming and helpful in store."
• "Excellent customer service by Tan, Ashraf and other team member. Friendly environment, offered Halal interest free option."
• "Ady at lakeside was really helpful and patient."
• "Tan the man! Great customer service, Tan was not pushy, very personable, polite, really helpful and extremely knowledgeable."
• "We just bought a sofa set and a console table. We were assisted by Chandni, she has been extremely helpful."
• "Ady was so helpful and gave me 100% satisfaction in my purchase."
• "We visited NCF Lakeside today and Ady was the customer executive guiding us."
• "ADY was so lovely and provided us a wonderful service."
• "10/10 - ALL THE STARS for Tan."
• "Ashraf has given us wonderful service in helping us to choose a corner sofa for our new apartment."
• "Ashraf was helpful, knowledgeable, friendly and overall a fantastic sales man."
• "Superb customer service by Chandni, very knowledgeable about mattresses and all other products in store."
• "Ady at Thurrock was very helpful and very knowledgeable."
• "Chandni was very polite and helpful when we were looking for a bed."
• "Bought a bed from Matt at the Lakeside store today. He was really helpful and sorted everything out really quickly."
• "We were taken through the store and helped by Ashraf and Tan."
• "Great Furniture,Great Price and also Good Customer Service from the Whole Company."
• "I visited NCF lakeside today and purchased a bed, and was served by Ashraf who helped me throughout the whole process."
• "Great place to buy furniture and mattress, Ashraf was very informative and helped us choose the right mattress for our needs."
• "Ashraf was an excellent sales advisor."
• "Ady khan at Thurrock was extremely helpful and guided us through the different products."
• "Great customer service from Tan."
• "Ady at NCF Thurrock was very helpful, very professional and greatly enhanced my experience choosing my beds and sofa."
• "I will never use this company again. They are very much as soon as the sale has been completed the customer is no longer my problem."
• "Great experience and know how on the products and brilliant customer service, was made to feel welcome and got the best value for money after my visit."
• "An amaxing shopping experience at ncf thurrock today. Ady was so helpful, knowledgeable and an sll round great personality."
• "Ashraf’s and Matt’s service was excellent!!! They’re the best and they are so lovely, we bought a two seater and three seaters."
• "I went to Lakeside and was really impressed by the sales people (usually I steer well clear of them)."

Cons:

• "AVOID if you want a responsible customer service and peace of mid."
• "I came back to edit my review. This time is it about the company and the useless delivery team they used."
• "I don't even know where to start from !! If I could give them 0 stars, I would."
• "We ordered our sofa on the 16th July. Tan and Chandni were the ones helping us in store."
• "Worst telephone customer service, He (Jack) saying one person for all branch customer care services to deal with all emails and telephone calls."
• "Terrible attitude to the customer."
• "SCAM COMPANY !! Do not order !"
• "Would never recommend!!"
• "My mother in law has placed an order £4700.00 and you guys not ringing back. Not taking phone calls. It is such a bad customer service. Can you refund her money at least because we need our money back."
• "Shambolic company, DO NOT purchase anything from them online."
• "Atrocious customer service at head office."
• "No customer service."
• "Apsolutely awful service."
• "These people are very pleasant to deal with until you pay your money , no means of contact after you part with your cash they may answer an email when they're ready, we wanted exact measurements which I requested on Friday and didn't get until Thursday following week and you only get 24hrs to correct an order without losing substantial amounts of money £1000, we continued with order and made it fit by leaving a consol out no replies from emails trying to address issues yet we were told we would be able to get someone out easily after paying £200 for extra warranty - buyer beware"
• "This is the worst company ever. I would not recommend anyone to buy anything from them."
• "AVOID AVOID AVOID Sofa was delivered faulty.a year later they are still refusing to sort the problem leaving us no alternative but to take them to court ."
• "do not buy anything from this company I bought a bed a mattress a wardrobe they broke even a year I contacted the company and the answer was we can not do anything you have exceeded 1 year for 1 year 2000 £ throw away and the company 0 respect for the customer."
• "Worse customer service ive encountered if you can get in contact with them as they won't deal with anything in store and there phones go to answer phone. They tried to deliver the wrong sofa damaged my home in the process and then tried to demand i kept the wrong sofa."
• "I received voice mail that my bed is in stock now and ready to be delivered, I called back on that number but no one answered."
• "Worst customer service . One of the bar stools order came out broken . No response received from the last four days . No response to emails and No one picking up customer service telephone line for the last two days … very disappointed with services , do not buy from them."
• "Terrible service , a week of trying to call no one ever answers the phone or replies to emails , have a fault with my sofa and now don't know what to do. Never buying anything from ncf again, would rather pay double somewhere else."
• "Do not use this company, absolutely terrible customer service, waiting for a call back over my damage sofa, been 7 days, send them emails, I want a full refund, had the sofa 2 weeks and already damaged,"
• "Unable to deliver on required dates which is not stated in there delivery section on the website, and when you call customer services they are extremely arrogant and rude would never use this company again or recommend to anyone else, there's a reason things are cheap with them"