IKEA Hammersmith Reviews Summary

Product Range and Availability

Pros:

• "Range of dishware very good too."
• "Good ranges and great collections."
• "They managed to squeeze the IKEA experience into a small size factor over 2 floors even with a little food court / cafe."

Cons:

• "Why would you have furniture display in store when the stock isn’t there?"
• "The choice of large products like couches is limited."
• "Often doesn't have basic items like bins, vases, all Tupperware sizes etc."
• "Categorically the worst IKEA I've ever been to... this property is unable to price items properly."

Staff and Customer Service

Pros:

• "The Customer Service was excellent, and the staff were attentive, kind, and helpful."
• "George at Click and Collect was an absolute star - solution-focused, empathetic, went above and beyond."
• "We had to return a damaged shelf for exchange and the customer service was great."

Cons:

• "Some of the staff seems like they don’t even know where some products are or if you stock them in this particular store."
• "Terrible layout, rude staff member who wouldn't get off Whatsapp when asked a question."
• "Possibly one of the worst customer service experiences I’ve ever had in my life occurred at this store."

Store Layout and Design

Pros:

• "An extremely welcome addition to what is now known as Livat (rather than the Kings Mall)."
• "The displays have a clean and largely uncluttered look with plenty of mini room layouts set at interesting, fully accessible angles."
• "The checkouts are mostly self-service though there are plenty of staff around to assist if you get into difficulty."

Cons:

• "Terrible layout... Not the regular Ikea you'd always expect, nor an Ikea City."
• "This store is not as spacious as some of the other stores, and often because it has lack of space, everything is crammed in."
• "The store was far too hot for shopping."

Food and Restaurant

Pros:

• "I had the meatballs with gravy and mashed potatoes, and they were really nice, delicate to the palate but substantial."
• "There’s a cafeteria (very busy at weekends)."
• "Had a great time and the food I had at the restaurant was great."

Cons:

• "Revolting substandard food! Not fit for animal consumption at a pig farm."
• "The hasselback potatoes were dry, overcooked brown, shriveled and dehydrated on the inside."
• "No option on machines for eating meatballs and mash to eat in but saw people with plates."

Pricing and Value

Pros:

• "Prices are also very nice. I think everyone can have furnished at IKEA."
• "Easy to digest, extremely good price too."
• "Good idea poor execution. Affordable household products."

Cons:

• "Cost me and my child £15 for 2 meatball meals and a latte for me and an elderberry drink for him."
• "Picked up a plant which was 1 of multiple under a sign marked £15 only to find out at the checkout that it was £55."
• "Very bad service. Ordered sofa online it came defective."