Furniture Village - Croydon Reviews Summary

Customer Service

Pros:

• "Shanta knows the products on offer and was helpful."
• "Sean came over and was incredibly informative without being intrusive."
• "Tushar Thakkar. He was amazing! Excellent customer service, fantastic product knowledge, very patient and personable."
• "Excellent customer service from Shanta at Croydon - Purley Way branch."
• "Shanta Foster was very helpful and listened to our needs."
• "I dont usually leave reviews but today the customer care i received today from Shanta & the manager Chris was second to none."
• "Shanta provided a 5+ service, spending time to help us make the right choices."

Cons:

• "Their delivery depot does not answer the phone, nor do they respond to messages or emails."
• "This shop has the worst customer service I have ever experinced in my life and I am so angry and disapointed with over promising and under delivering."
• "The manager was particularly arrogant and unprofessional, which made us feel extremely uncomfortable and undervalued as a customer."
• "The after sales I experienced from Furniture Village is THE worst I have ever experienced bar none."
• "They are scammers. I bought a sofa for £ 2,000 and they sent it to me with many mistakes."
• "I’m very annoyed and upset with the customer service we have been receiving for the past 3 weeks."
• "Furniture village in Croydon gave us the worst ever experience."

Delivery and Logistics

Pros:

• "Delivered last week, two tables had problem and contacted customer care team immediately with all pictures and been told the resolution team would contact us within 72 hours."
• "Our new sofas were delivered this morning (a week earlier than expected) by a fantastic delivery team, thank you Seth."
• "The exceptional client service made our purchase a delight."
• "The sofa arrived 2 weeks earlier than expected."
• "A huge thank you to the staff in store and the delivery drivers who were very kind and helpful!"
• "Fair Play to Ali the manager who since this complaint kept me regularly updated and managed to ensure my sofa was finally delivered."
• "The workers who installed the furniture did a fantastic job, also very friendly and incredibly professional."

Cons:

• "We had a corner sofa and two pouffes delivered 3 weeks ago to our new house... However upon delivery they have completely scratched our wooden floor boards."
• "We waited around 4 months for the right parts to be ordered and mounted but turned out that the color of the bed that we bought was discontinued."
• "Ordered a bed and they came round to deliver over 2 months later."
• "It was finally delivered in July but with the wrong footstool!"
• "Placed order on 1st May for a sofa that I was told was in stock and would be delivered in 7 working days only to learn it wasn't in stock."
• "We ordered bed, it was supposed to get delivered yesterday... at 4 pm instead of delivery, the delivery person called to inform that they don't have our delivery."
• "Ordered a table with benches and chairs in July... It's now December days before Christmas."

Product Quality

Pros:

• "We went to Furniture Village because we have bought things from there before and were pleased with them."
• "The quality of every item we’ve ever purchased is excellent quality and so is the customer service."
• "The quality of the pieces were amazing and they had some great discounts/sales when we purchased our items."
• "Furniture Village has a great variety of sofas, and we couldn’t be happier with our choice!"
• "The furniture is good value for money, and the sofa that we bought was the most comfortable that we had sat in compared with all the other shops that we'd visited."
• "The bed and pillow are beautiful and very comfortable."
• "Their sofas are a great bargain and they have such a variety you will literally be spoilt for choice."