NCF Living Stoke Reviews Summary

Customer Service

Pros:

• "Mark at stoke was fabulous and gave us all the information needed!"
• "Dean allowed us to walk around the store to look at the vast amount of sofas on display."
• "Ashley... was extremely knowledgeable in his field and very helpful."
• "Ash from the Stoke branch was absolutely brilliant."
• "Sam... made me feel comfortable and gave me all the information I needed."
• "Sam was extremely helpful and made it a simple easy process."
• "Mark from the Stoke store was so helpful with everything."
• "Matt was not pushy in anyway... very comfortable with the service."

Cons:

• "Absolutely disgusting treatment. The staff on site did not do their job."
• "Very very disappointed with the service provided by their customer service team via email."
• "Our sofa arrived damaged, the shop weren’t interested in helping."
• "AVOID!!!... Poor after sale, yet sofa is comfy, to give it a justice."
• "Staff here are excellent, very helpful, one annoying thing... you cannot discuss any queries in person on the phone to head office."
• "The worst customer service I have ever experienced."
• "Not good at all. Sales man was very unhelpful."
• "If you need any help customer service is non existent!"

Product Quality

Pros:

• "The quality of the sofa is superb, much better than most of the others we’ve tested out."
• "Came here looking to buy a sofa - found the exact one we were looking for and a bed + mattress too!"
• "The sofa is well made and comfortable."
• "Purchased a new 2 seater sofa & 2 chairs... very helpful, informative & most important of all not pushy!"
• "We are now looking forward to our delivery of table and chairs and sofa bed."
• "Really pleased with our new sofa, we had an idea in our mind of what we wanted and had been looking for a while without success."
• "We found what we were looking for almost immediately and were able to make a purchase quickly."
• "The furniture was delivered within 3 days. No waiting around. Other places around the park were saying 9 - 14 weeks!"

Cons:

• "DO NOT BUY!! TERRIBLE PRODUCT AND COMPANY!!!!"
• "Worst company ever. Wouldn’t deliver sofa to room which I needed it."
• "Avoid at all costs!! Our sofa arrived damaged, the shop weren’t interested in helping."
• "Utterly shocking service, faulty headboard and bed, delivered 28/10/22, took back the headboard left the bed, claimed they left the headboard."
• "DO NOT BUY!!!!!!!!!!... The table had several marks on it and one of the stools had 3 slits on the leather."
• "Incorrect sofas delivered and still waiting 2 mths later."
• "Bought a sofa and chair from here back end of last year, less than 6 months in, the sofa seat foam is split and bulging."
• "Shocking service... only to be ignored. There is no after sales care. Do not go here."