IKEA Croydon Reviews Summary

Customer Service

Pros:

• "Everyone we got in contact with were very helpful, attentive and professional."
• "The staff were knowledgeable and helpful, assisting me with finding the perfect items for my home."
• "Friendly and helpful staffs."
• "The staff are friendly and helpful, always ready to assist with any questions or concerns you may have."
• "Absolutely superb service from Susan who helped us purchase a bathroom cabinet last Monday 24th July."
• "Staff were very friendly and helpful and I love seeing all the pandas 🐼 there."
• "Good standard of staff especially the man at the till extremely happy and friendly."

Cons:

• "Terrible terrible experience with the staff at the counters at returns/customer service. They are rude, unpleasant and unhelpful."
• "The staff are rude and unhelpful."
• "Terrible customer service, picked up an item which didn't have a barcode so was told it couldn't be scanned."
• "The staff were so unhelpful and like speaking to robots."
• "Store is mostly run by miserable unhelpful people... Restaurant people are always rude."
• "The staff weren't the friendliest people I have ever met."
• "Staff rude and unhelpful."

Store Layout & Navigation

Pros:

• "Lovely place to come shopping we shopped here for 3 hours hehe, clean and easy store to find what you're looking for."
• "The environment was clean, organized, and well-lit, making it easy to navigate the store."
• "The store is well-organized and easy to navigate, and the selection is vast."
• "The store's layout is incredibly organized, making it a breeze to navigate through the wide array of options available."
• "It's a great place with lots of cool stuff."
• "The variety of products is amazing and the pricing is customer friendly."
• "It is one of the biggest IKEAs I have been to and has the best selection and layout that I can remember."

Cons:

• "It is easy to lose your orientation in the shop."
• "This is probably the slowest IKEA I’ve been to."
• "Unless you really enjoy driving around the car park many times to see if anyone leaves it’s just way too busy just choose another day."
• "Only annoying thing is you have to follow the arrows from the entrance to the exit which is a bit of a forced route march if you are not too fit."
• "Once inside, the layout is a bit frustrating."
• "This store is always a bundle to get around, even mid week."
• "At Croydon, the marketplace is split between two floors, which feels odd to me."

Product Availability & Quality

Pros:

• "IKEA has everything you could possibly need for in the home and a large selection of garden furniture too."
• "The products that I've bought at IKEA have been of a high standard."
• "So many examples of how the various pieces can go together to make a ‘home’."
• "Most stock is available all the time. It’s a good price and normally the quality is good."
• "Ikea is amazing. Deck out the whole house from a new kitchen, storage, furniture and decorations."
• "From stylish sofas to practical kitchen gadgets, the value for money was exceptional."
• "If you want good value furniture which is quite reasonable quality, IKEA is a very good place to start."

Cons:

• "Product I needed was empty on the shelf, but the terminal in the shop told me they had 209 in stock."
• "The products are of low quality."
• "It's just that they never have what you want in stock."
• "Bits missing off orders, rude staff with no customer service training."
• "The most annoying aspects of Ikea are firstly the warehouse at the end which often doesn't have the thing you want in stock!"
• "Prices may be reasonable, but they reflect in the product quality."
• "Prices have gone up quite considerably, not as affordable as it used to be."

Food & Restaurant

Pros:

• "The food options at their cafeteria were surprisingly delightful!"
• "The restaurant is also a must when visiting, especially now that they serve 'plant balls', a veggie version of their classic Swedish meatball."
• "It's an IKEA, so you already know about the furniture, style and price, but five stars here for their £1.50 kids meal of 4 meat or veggie balls, chips, peas, fruit and unlimited soft drink."
• "The food is genuinely fairly priced, DELICIOUS, and, if you visit on a weekday lunchtime, the canteen is so spacious that you can have an extremely restful time."
• "We went for the vegetarian breakfast meal and it was worth the visit."
• "The restaurant is very good, IKEA's meatballs were the highlight of my visit."
• "Delicious meatballs and mash, and a river of gravy flowing over them."

Cons:

• "Breakfast has gone downhill."
• "The food from the IKEA restaurant made me sick at night."
• "Meatballs and chips cold."
• "Very limited menu in restaurant - either meatballs or fish and chips."
• "The gravy is watery and tasteless."
• "Food was ok, they used to do some nice choices but its limited now for some reason."
• "The fish and chips was the worst I have ever had."

Customer Experience

Pros:

• "Visit early! That's my tip. I went at 10.50 today (weekday) easy to park and to move around the store without too many other customers."
• "You could spend a whole afternoon here and buy things that you'll never need - their wonderful array of merchandise is just too tempting!"
• "Excellent breakfast went in with my sister today, no crowds and everything clean tidy and felt very safe."
• "Unlimited drinks. You can do university/office work there and enjoy unlimited drinks in very less price."
• "Standard IKEA store with the tour round the furniture show rooms concluding in the marketplace and collection warehouse."
• "Whether you come on your own or with your family this is a perfect place to spend time together, you can do shopping, have fun or just eat."
• "Visiting IKEA has always been a pleasant experience, a time to just relax and rewind."

Cons:

• "Hard to work out where the queue ended and not enough staff."
• "In Returns section the assistants are pretending to work."
• "However, I had my catalytic converter stolen from my car whilst parked."
• "Just find out that IKEA changed the refund policy but not written on the receipt."
• "Visited this place during a bank holiday, what a huge mistake DONT DO IT!"
• "Great store, but lost stars for blocking the disabled spaces with containers ☹️."
• "Terrible experience for delivery service. The delivery drivers refused to enter the premises and was pregnant at the time!"