Aquatic Design Centre Reviews Summary

Fish and Coral Health

Pros:

• "Amazing stock which are genuinely well looked after."
• "The fish are well taken care of, we looked around before purchasing and spotted all healthy fish!"
• "Didn't see a single unhealthy fish in the whole store and all tanks were clean."

Cons:

• "The fish and corals were in deplorable health, posing a serious risk of introducing pathogens into your tank."
• "Most butterfly fish there had ich, with one clown tang appearing wobbly and malnourished."
• "The tank contained multiple dead animals, causing pollution in the system."

Customer Service

Pros:

• "Staff super nice and very knowledgeable."
• "The staff are so helpful as they really helped me with learning how to take care of fish."
• "Was served by Pippa who was lovely and super helpful with me buying my first fish."

Cons:

• "Expect condescending treatment akin to that received by an elementary school pupil."
• "The customer service was abysmal. My experience with a particular staff member, who was wearing a hat, was nothing short of appalling."
• "The seller (the one with the ponytail) was very condescending and kept questioning my ability to look after my fish."

Back-Order System

Pros:

• "Great selection of very healthy looking fish."
• "They have a superb selection of corals and the prices are very good."
• "Great selection of fish, coral and equipment."

Cons:

• "The back-order system proved to be utterly useless."
• "When I arrived, no fish was reserved, and I was simply told to look for what’s left available."
• "I was too tired to find out whether the system is broken or the said employee was being hostile again at this point."