"I have been going to Gogna's for the past 6 years for both of my children's uniform. Even though they go to different schools the staff never fail to accommodate our needs, quickly and efficiently."
"Excellent customer service. No stone left unturned to make sure my daughter had her uniform for her new school."
"The staff are nice, friendly and helpful."
"Staff was extremely friendly and everything was quick and efficient."
"Staff were friendly and helpful. Simran served us. She was helpful and efficient."
"Staff were all very friendly, polite and patient and more than happy to help."
"Very friendly service and professional staff."
Cons:
"Awful service took six weeks to get in items from them called numerous times spoke to different people giving different excuses and even one of the excuses came from the owner."
"Disgusting place teenage serving you know management when you ask for service they just look at you don't tell you anything and leave you waiting there."
"Customer service is well below average."
"I am astounded at the lack of customer services especially from the 'managers'."
"Very rude on telephone. Had to call 19 times to get through."
"This store is a joke you call them to query about uniforms but they cant be bothered to answer the phone."
"Never answer the phone!"
Product Availability and Quality
Pros:
"The store had all items available to purchase that day unlike other high street uniform suppliers who have lengthy wait times for delivery once you purchase."
"The quality of the uniform is to a very high standard, hence why I will continue to go to Gognas in the years to come!"
"Uniforms are quite expensive but when you need them, the staff ensures your money isn't wasted and you get a perfect size."
"Good quality school clothes but outside of uniform packages individual items can be quite expensive."
"Yes the prices are dear, but the blazers and trousers are of high quality, much better than M & S and Next and the prices were similar."
"They always have uniform for all 3 in stock."
"The quality of the uniforms is outstanding."
Cons:
"Absolutely awful company to deal with for uniform."
"Very disappointed, service is not up to good standards. They decide to change supplies in the peak time summer holidays when everyone's out buying uniforms."
"The quality of the items don't match the prices."
"The uniform is over priced for the quality, which is not good."
"Trousers and blazers have developed defects such as holes and seams coming apart without excessive force."
"Poor quality, little value for money."
"Horrible quality of clothes for secondary school but unfortunately we don't have choice."
Shop Experience
Pros:
"There is ample space for cars to park and it's located on an industrial estate."
"Always been around, the only shop I recommend for custom school clothes tags, name badges and even tailoring."
"Arrived at the time of store opening and staff were friendly and welcoming."
"Visited this shop for the first time yesterday... despite this a helpful assistant quickly came over and fetched the items I required."
"Went in this morning for about 9.30, no one else in the shop, served promptly by a young girl."
"Great old fashioned service, possibly family run, staff very helpful and take the time to ensure you have everything you need."
"Place seems decent, went there to get my sons uniform and it was no-nonsense."
Cons:
"So you will have to travel to the shop in Handsworth to find out that they don’t have what you’re need!!!"
"The building is absolutely terrible the building is so crowded and people have to wait outside to get their clothing."
"Absolutely Rubbish service. Would give 0 stars."
"Absolutely terrible experience. First I was sent the wrong jumpers that I order online."
"When we visited it wasn't clear how the shop worked, where the queue was and people didn't know where to go."
"Awful!! Walked into absolute chaos...no orderly queues...short staffed for such a busy period just a farce really."
"The floor was dirty and needs to be re carpeted or re laminated."