Formula One Autocentres - Hemel Hempstead Reviews Summary

Customer Service

Pros:

• "Outstanding service from Keegan and Sam!"
• "Great customer care wouldn't go anywhere else! A*"
• "Lovely guy on reception and very good value."
• "The guy who assisted me was very nice and polite."
• "They were very courteous and their customer service was second to none."
• "The gents in the office at Hemel Hempstead were polite, friendly and informative."
• "I would highly recommend Formula one autocentres not got a bad word to say about them the staff are always very welcoming very helpful with sorting things out if you are unsure on something our don’t understand things."

Cons:

• "Manager needs some customer service training. Speaks to customers like dirt."
• "Manager was very rude."
• "Bad management, a guy was rude to me and I asked for manager, in fact he was the manager."
• "Customer service is awful & clearly there is no trust in their technicians …"
• "I am writing to complain about the terrible customer service at Formula one auto centres in Hemel Hempstead."
• "Manager served someone else who just walked through door and I had to wait."
• "I definitely wouldn't recommend this garage."

Quality of Work

Pros:

• "Fixed the car with no issues."
• "Excellent Service. Tyres delivered as promised on time."
• "Sorted out my front brake pads, discs, wheel alignment and even sorted out replacement callipers due to seized pistons and got them sorted really quickly."
• "They add little fixes for no cost and let you know they have sorted this and that also out."
• "They always go above and beyond to help me and my family."
• "Service was prompt and professional."
• "I have been having both cars serviced here for a fee years and I can highly recommend them."

Cons:

• "Definitely getting the feeling that they are trying to rack up the costs to maximize the invoice."
• "Five days and £150 parts later I'm in the same place...."
• "Failure check for need work booking and invoices issues."
• "I leave the garage to find all 4 of my tyres are now under inflated, since only the front 2 were changed, I can only conclude they let them all down on purpose."
• "They didn't do the wheel balancing saying that there is a problem with my suspension arm."
• "They tried to charge me £247 for a handbrake cable - upon my husband calling them, the price magically changed to £195?!"
• "Terrible, took the car in for a suspension spring change. They used 2nd hand returned parts, fitted the wrong parts."

Efficiency and Timeliness

Pros:

• "Brilliant service received. Called up at 9:30 on Saturday with a blown exhaust. They saw me within the hour and had it back to me by 2pm."
• "Just had the wife’s VW Tiguan at F1 Hemel for a service. Fantastic service and the chap on reception was extremely helpful and polite."
• "Had an MOT booked here. Done and dusted within an hour despite it being visually very busy."
• "Work was completed quickly and I was able to pick up the car after my coffee with a useful report on my other tyres' state of wear."
• "I called at 16:00 and my car was all sorted by 17:15!!"
• "They sorted it out in less than an hour and on top checked my oil and topped it up for free of charge."
• "Had 2 tyres changed. Really quick and efficient service."

Cons:

• "Not impressed as I'd made a 25 mile round trip for nothing."
• "Tyres were a good price but service slow & lethargic."
• "Hopeless, booked in advance for tyres at 10:00am. Returned at 11:30, nothing."
• "Absolutely disgraceful! Spend there 500£ on tyres to find my car with scratch on alloys."
• "WORST garage and customer service I’ve ever had. I had one tyre to be changed which took over 2 hours."
• "Had to wait 2 hours just to get my tires fitted."
• "I was put on hold for more than 40minutes."

Trust and Integrity

Pros:

• "Turned up late on a Saturday afternoon when the air machine at the local garage was letting air out of my tyres rather than pumping them up and I'd been told by the garage manager that the valves on my tyres were faulty. Kyle checked them all, pumped up my tyres and didn't charge me anything!"
• "Thankfully the tyre was repairable and as a goodwill wedding present he waived any fee."
• "Got a upgraded tyres at no extra cost."
• "I am confident that many other service centres would have made a charge and want to praise the integrity of the team at Hemel Hempstead in particular and the obviously high standards that are engendered through the Formula One management."
• "Very rare to find honest people in this industry.... Well done and thank you."
• "Feel comfortable to trust them, and would absolutely recommend."
• "Thank you to the staff who help changed my tyres, I went in there with a flat tyre and unfortunately they didn’t have my tyre size in stock, luckily for me I have a spare tyre in my boot these guys changed my tyre without collecting money."

Cons:

• "This from a garage I've used religiously for 4 years for all 4 cars in the family what a joke."
• "Absolutely disgusted with their behaviour!"
• "Do not use this business!!"
• "Avoid for MOTs!"
• "then was told they would only charge me £20 due to the wait. That's all I ever pay for a puncture anyway."
• "Used to be great. Now utterly atrocious."
• "I definitely wouldn't recommend this garage."