Ushers Estate Agents Reviews Summary

Customer Service

Pros:

• "The team at Ushers are friendly and reliable and their communication is great."
• "Stephanie is professional in her manner, very friendly and I believe cares about the service she gives."
• "They provide great service, particularly Stephanie on Sales, but all their staff are great."
• "Stephanie has been very supportive throughout the process of buying a property."
• "Stephanie has been a source of calm and good advice throughout."
• "We applaud you because you go the ‘extra mile.’"
• "Stephanie however, is patient, proactive, thorough and is great on comms, mobile phone, email, carrier pigeon you name it; you're always kept up to date with progress."

Cons:

• "Unfortunately, there was an issue with the cleaning company the landlord had hired."
• "Rang up last Friday to make an inquiry about a property me and my husband interested buying. The lady at the reception picked up the phone said she was with someone so would ring me back after half an hour. Today is Thursday but still no phone call from them at all."

Professionalism

Pros:

• "First class professional service."
• "An excellent estate agent that delivered on everything that was promised."
• "Their professionalism and dedication were evident."
• "They exhibited the utmost professionalism and exceptional communication skills."
• "Everyone at Ushers was professional, friendly and kept us really well informed."
• "Very professional customer service and support."
• "Ushers are very professional and friendly estate agents."

Efficiency

Pros:

• "Our property was advertised for only a couple of days before Usher's had triaged and arranged viewings, and we had tenants lined up within a week."
• "They really worked hard to sell the house and they did it at a difficult time in the market."
• "Their turnaround time on finding a new tenant, their commitment to a very high standard of work and the level of communication is outstanding."
• "They dealt with everything quickly and efficiently and ensured the whole process ran smoothly."
• "They found a buyer quickly with minimum viewings."
• "They managed the process very smoothly from listing to completion without any issues."
• "All queries were responded to very quickly, and the process moved very smoothly."

Value

Pros:

• "I was impressed by their lower fee compared to Leaders & Andrews but also their comprehensive & efficient service."
• "Michael has always been very fair with the commission rates which I believe to consistently the lowest in the area."
• "Their fee was extremely competitive, I appreciated their free premium marketing."
• "They set their terms very well and are competitively priced."
• "I also loved their cracking fee which saved me a lot compared to the other 2 Carshalton agents I spoke to."
• "In summary, Ushers offer a very professional, proactive service and, compared to their local competitors, they offer great value for money."
• "Ushers offer a very professional, proactive service and, compared to their local competitors, they offer great value for money."

Personal Touch

Pros:

• "Very kind, energetic, customer-focused family business."
• "The whole team at Ushers: - Stephanie, James & Michael are personable, professional and you can tell they care about their clients."
• "What separates them from other estate agents is the human and personal touches, you just won't get with if you go with a chain estate agent."
• "They empathise with any change in circumstances and help their clients to reach the end goal."
• "They seem to genuinely care about you and your needs as a person."
• "Going with a small independent branch I feel gave us a more personal touch and service."
• "The staff at Ushers were so welcoming, helpful and friendly."