Bristol Street Motors Ford West Bromwich Reviews Summary

Customer Service

Pros:

• "Turned up with car after someone knocked off housing of wing mirror and couldn't get it to fit back on. Graham came out to have a look at it for us and refitted with no problems and very promptly."
• "I could not of asked for a better service. Lella was amazing and made the whole process of getting a new vehicle so easy and stress free."
• "Thank you for a nice experience buying a car excellent service Steve listened to me and helped me with ever part of choosing a car."
• "Leela the agent was very helpful and communication was great."
• "Sales team were excellent - very friendly and helpful. Explained each step clearly."
• "A BIG Thank you to Emma and Ian that dealt with us with buying our dream car the service that we both revived was outstanding."
• "Have had absolutely first class service from William Cooke, who’s looked after me from start to finish, even a month after purchase!!"

Cons:

• "Would not recommend or buy anything from them. I did not feel appreciated & the way I spoken to I didn't even want to give 1 star."
• "The service was shocking the rep first tried to hand back the car without it being washed and foot wells vacuumed."
• "Poor communication and customer service."
• "What a bad service wrong diagnosis costing £500 + then the next day same fault, back in again to be told another £1600 to repair fault, bearing in mind they had my business van in for over 3 weeks, i would avoid like the plague."
• "Since I have posted this review and emailed their head office, nobody from this company has got in contact with me regarding my issue."
• "Very poor customer service provided from the service department."
• "Unprofessional to say the least. Awful experience as they don't return calls and ignore issues raised."

Sales Experience

Pros:

• "The sales staff were very approachable and not overly pushy and were more than willing to answer our questions."
• "Came here for looking at a new car and MOT on my current car. While the MOT was done quickly and some of the staff were friendly enough, they tried to oversell me on a repair that was not needed."
• "From the very first point of contact I felt valued."
• "The car itself is in great condition and exactly as described."
• "Just part exchanged my old car for a used car. Shaun was great from start to finish."
• "Purchased Ford Puma. Lisa was very friendly and knowledgeable on all aspects of the sale."
• "I had a really good experience lella the staff member was absolutely awesome walked me through everything I needed to do."

Cons:

• "I was then asked to wait while the salesmen dealt with customers who had come to collect their new cars."
• "Went to the dealership to view a 2018 Nissan Qashqai for my elderly dad. It was initially described in the walk around video as immaculate."
• "The wife was about to buy a used car from here until the arrogant and pushy manager insinuated that he wouldn't let us buy the car unless we took out a three year warranty resulting in us walking away and asking for the deposit to be returned."
• "The car developed a grinding noise since owning the car and over time it got worse."
• "Disgusting communication skills spoke to Natalie they said they will phone me back and she never so called the next day asked to speak to a manager and Graham was put on the phone was so rude and cocky he should not be dealing with customers."
• "I never really felt throughout the selling process everything was fully explained."
• "If there was an option I would leave no stars Avoid Vertu Motors those at head office are Bully’s."

After-Sales and Support

Pros:

• "Went in today with an issue with my car. The matter was resolved within the hour and I drove away one happy lady."
• "Good after-sales service where I was able to raise a couple of small niggles with my car which were passed on to the services team, who again provided an excellent service."
• "Great at selling cars awful when it comes to warranty had my car fixed 6 month ago with a fault the same fault happened this week as they trapped a wire the first time but this time it cost £60 just to look at it and this wasn't covered by the warranty still waiting for phone call from there manager for a reason , however was called this evening with an apology and they are refunding my money."
• "I would recommend Bristol Street Motors for purchasing a car and would definitely use them again."
• "Had the best experience possible i was shown all the vehicles i could have and i was shown all the options that came with the cars everything was explained perfect."
• "All staff I spoke with were friendly. Zoe in particular sorted my sale and she kept me updated every step of the process and wasn’t at all pushy."
• "Had a great first time experience here and would like to thank Alex your service advisor who helped me deal with my situation and complications with my warranty and dealer."

Cons:

• "I have had to make alternative travel arrangement to work for more than 15 days whilst the car is not working or safe to drive."
• "5 full weeks in total to diagnose a fault and numerous visits and new parts to my van."
• "Phone lines always busy, can never get through to anyone at the West Brom branch."
• "Phoned up for a quote on a new fiesta, salesman said he would get back to me with a price within half an hour, no call back that day."
• "I was mis-sold the plan they stopped participating in the Ford Assistance scheme, but Customer Services lied to me."
• "Very shoddy customer care."
• "Personally I'm not going back there again. Had to take my car in 3x before they fixed it."

Vehicle Quality

Pros:

• "The car itself is in great condition and exactly as described."
• "Purchased Ford Puma. Lisa was very friendly and knowledgeable on all aspects of the sale."
• "We found him to be an excellent salesman who showed us around the vehicle and explained all we needed to know thoroughly."
• "Bristol Street Motors Ford West Bromwich were great because Zoe was very responsive and knowledgeable about my chosen vehicle."
• "Very pleased with the car and the service that was shown to me."
• "Then we spotted a brown Ford Kuga, and started talking about it, what CC was it etc, he immediately said he would find out and came back with the keys."
• "We bought a new car with Bristol Street Motors, and are so, so pleased with it!"