"Kay and the service team for their excellent customer service."
"Stephen in sales and Kay in servicing. Turnaround for servicing was quick and easy."
"Michaela was really friendly and helpful."
"The team here are excellent. Flynn was very helpful in helping us choose our new car."
"Incredibly happy with the customer service I've received at Suzuki!"
"Strongly recommend Eden Stratford if you want a car and a warranty that you can rely on."
"Emma at Eden in Stratford provided me with a very friendly, helpful and professional service."
"I have been using Eden in Stratford-Upon-Avon for many years. The service as always was superb."
Cons:
"They have a terrible 'couldn't care less' attitude at this garage."
"Sales side very poor, lack of communication."
"Not impressed, felt rushed and not a great experience."
"Had a problem with opening the flap to the petrol filling compartment in my new X Cross."
"Telephoned last Monday for the service department and asked a question as needed to book the Suzuki Vitara for a service, mot and possibly another job was told someone would call back, One week on still nothing."
"Customer service here is good, and a nice touch to offer free tea and coffee to waiting customers, but our car has had to have 2 lots of recall work done here and has been damaged/serious mistakes made both times!"
"Shocking service, took my Astra in for repair but they did more damage than good!"
"If I could give less stars, I would. Sold me a car that stank of cigarette smoke and wasn't even registered as sold with DVLA."
Purchase and Finance Experience
Pros:
"Richard was extremely helpful and knowledgeable. We bought the car that day and had the best car buying experience possible."
"Michaela for helping us sort out a tow bar for it too."
"Michaela Kolarova went above and beyond for us when we first came to see her and enquired about a car."
"We start our journey with our next motability car from Eden garage Stratford Upon Avon - in our Suzuki Swace."
"Michaela Kolarova we swiftly went through all the paperwork, insurance etc. Had a finance secured within the hour."
"Great experience buying two cars from Suzuki, Richard listened to what we wanted, and really tailored the service to this."
"Michaela showed great customer service, kept me updated with the whole process."
"The whole team were amazing through the whole process."
Cons:
"Sold us a car and within less than a week the engine blew up in the middle of the A12 leaving me, my partner (an 8months pregnant woman) and our dog completely stranded."
"After visiting a few different dealerships with sales people having a pushy, can't be bothered or that i'm not serious attitude, I roled up at Eden Vauxhall."
"we booked a test drive for a new Suzuki swift hybrid on Saturday 5th June and was given a 4-year-old swift to drive and not a hybrid."
"Bought a ford s max in my first week of having it my heated window I noticed didn't work my side skirt was hanging of my gears was clonking into gear my back breaks was really low and to top it of with in three weeks of owning it I broke down everything had stopped working now I'm stuck with a 15 and a half grand car that's not even driving."
"Purchased Vauxhall Zafira end of April, £8250, found mould on rear seats when just been valeted!!"
"Bought a car from this dealership back in 2018 and received fantastic service. They gave me a brilliant car that never had any problems and I really felt I got value for my money. I use to recommend this dealership to friends and family when looking in the market for a new car. It is with regret I cannot say I had the same experience as a returning customer."
"Agreed to buy car, left a deposit, I emailed Eden group 2 days later to ask the balance i needed to pay, was given the balance, sorted my finance and paid in full. Next day collected the car. 3 weeks later they tell me I’ve not paid enough, they will put a marker on my car as I’ve underpaid by £403 and the car is not legally mine!!!!"
"Test drive a Corsa and negotiated a px and finance package Unfortunately it had a fault but no problem getting my deposit back."