Vets Now Sheffield Reviews Summary

Service and Communication

Pros:

• "Excellent service, treatment given was fully explained throughout."
• "Very efficient booking service and reception. We were seen within 2 hours of ringing up."
• "Staff communicated with usual Vets so there was a consistent process of care/treatment."
• "The vet Alex was superb. Kind, calm and very sympathetic to us and Tilly the cat."

Cons:

• "Called the out of hours for advice after feeling panicked... The lady on the phone was extremely rude."
• "Definitely a very bad experience... the attitude of the front desk... very unprofessional."
• "The overall experience was stressful enough without dog eating grapes."
• "I felt that the reception staff were lovely. The nurse was nice until... the vet seemed to change her bedside manor when I said I could not afford the £2000+operation!"

Cost and Billing Practices

Pros:

• "Cannot fault the professionalism, expertise, and care of the Vets Now team."
• "Very expensive but costs were provided before treatment."

Cons:

• "Although I was very grateful to be seen at short notice... I was shocked at the cost. £377.42"
• "Ok it was an emergency section given that. I felt as if I was just trying to be sold treatments that wasn't needed. It came to £3050."
• "Being harassed and threatened by letter after an additional charge was added to the bill after I settled the invoice in full."
• "The costs for what was actually done were really unreasonable for less than a 24 hour period... £787!!"

Compassion and Support

Pros:

• "Out of hours vets - couldn't ask for better. They were excellent with my cat, treating him and giving me advice."
• "The staff are compassionate about their jobs and do everything in their care of the pets."
• "Absolutely amazing. I was in such a flap and the woman was so understanding, calm n helpful on the phone."
• "Dealt with the death of my dog Ozzy fantastically well. Compassionate and helpful."

Cons:

• "Very traumatic experience with Vets Now at a time where we needed professionals and empathy."
• "I felt that... the reception staff were... stuck up, one even said to the other whilst we were waiting 'if my dog died I definitely wouldn’t bring it here'."
• "Could not give zero stars otherwise I would have. Very traumatic experience with Vets Now."
• "I came today with my dog as an emergency, because it was hit by a car, and he can't use his front leg and without seeing it they just asked for 175£ just to look at it."