Address: Festival Place, Basingstoke, RG21 7QU, United Kingdom
Phone: +441256830803
Rating: 4.7
based on 317 reviews.
Activities Available
Pros:
"Kids loved it. They have an array of activities not just trampolines."
"Visited for my sons 10th birthday, the laser quest was a lot of fun."
"The laser quest is a bonus to include in the session."
"The kids enjoyed it. There was lots of different things for them to have a go at including Laser Quest."
"Fairly decent experience. The kids enjoyed it."
"I joined in as I thought why not I'm not old yet! The laser quest was a lot of fun, I came 1st."
"Visited last week with my 4yr and husband for a stay and play session. It was £8 which was great on price."
"Great fun for the children and the adult(children) amazing time lots of fun and different sections too emerge yourself in."
Cons:
"Nothing was really age appropriate for my children. They were sent away from few spaces there."
"My boys aged 13&15 felt too old and said it was tiny, laser tag wasn’t worth it."
"Too small, trampolines according to my children felt 'not right'."
"Boys aged 11 and 9 after 17 minutes wanted to go home as nothing else to do or explore."
"Not for young kids. Paid £25 for me and my 4 year old for 1 hour which is very expensive considering how small the place is."
"For under 1.2m kids really boring, happy we didn’t book 2 h! We thought we’d be allowed to do a bit more with our 5 yo."
"There's no trampolines in Poole Flip Out. Very frustrating 😡"
"Interactive games/equipment out of order, lockers are chargeable at £4 for minimum of 2 hours even though our session was for 1 hour."
Safety and Staff Supervision
Pros:
"Kids loved it. Staff are super helpful and proactive."
"Visited today as a stop off for our summer holiday with our daughter. We had such a great time and we’re very well looked after by the staff who were really friendly."
"From start to finish, our host was absolutely fantastic. She deserves praise for her hospitality."
"The party food (pizza and slushy) was perfect for young kids, especially after what was surely a knackering jump session. They all loved the games the hosts played with them."
"We had our son’s 9th Birthday Party on the 11th March 2023 and it was great with all the boys having a wonderful time. Chloe was our Party Host and she was awesome."
"We were recommended this place by a friend and it didn’t disappoint. We went with a 1 and 5 year for the Stay and Play session."
"Great place for a kids party, very organised and well equipped. The staff are polite and friendly."
"I was there with my 2 daughters aged 8 and 3. Both had plenty to do and both absolutely loved it."
Cons:
"The worrying thing for me, was the lack of attentiveness from the safety staff."
"The lack of effort to turn around the experience left me thoroughly dissatisfied."
"There isn't a trampoline park that I've been to where the safety staff were interested in what's actually going on."
"We did not enjoy our time at flip out at all. Not only we had to buy their own brand socks, the trampoline session for toddlers is far too strict."
"Half the areas are not accessible for toddlers, and it was too stressful having to constantly keep track of what they were doing."
"The staff spent most of the time telling children what they could not use!! Spoilt the experience for the children."
"Staff to young and responsibility is to much. Massive potential for injury, too many running around."
"The staff seemed disinterested and I guess as you haven't replied to my message nearly 2 weeks ago, you're really not!!"
Pricing and Additional Costs
Pros:
"Visited last week with my 4yr and husband for a stay and play session. It was £8 which was great on price."
"Great fun for the children and the adult(children) amazing time lots of fun and different sections too emerge yourself in. Cafe is great lots of options for food and drinks when you need a little rest."
"The Flipout experience is amazing. Customer service was quick and easy, we were served by Jade at the front desk and it took less than 5 minutes to get in."
"Had an issue with a voucher but was quickly resolved, Offered a good deal to do 2 hours jumping."
"My Grandaughter has her birthday party here on Sunday 11 children, and where do I start? It was awful I would not recommend this place, Shane as the equipment for the children were fun."
Cons:
"Very disappointed with our visit today. Paid over £40 for 4 of us plus £12 for socks plus £6 for 3 lockers which is completely disappointing."
"Over priced. Sorry £20pp for 1 hour and flip out socks I thought it was really overpriced."
"They have a small area for adults to jump, but the kids above 1m20, they can go ahead, so you'll wake up with a few little kids jumping into your trampoline at the same time."
"Would not recommend for anyone complete rip off... Paid full amount but kept getting moved from few areas we could play due to parties going on."
"Absolutely outrageous around the ridiculous sock policy at £3 a pair, despite having trampoline socks. Locker at £4-6 hire a pop is just profiteering."
"Visited last week with my 4yr and husband for a stay and play session. It was £8 which was great on price but then charged another £7.50 for socks!"
"Terrible place!! A complete ripoff. Ended up paying £27 and our daughter wasn’t allowed to play anywhere because she is 4 years old."
"Wouldn't go again. Interactive games/equipment out of order, lockers are chargeable at £4 for minimum of 2 hours even though our session was for 1 hour."
Facility and Cleanliness
Pros:
"It does look amazing though, modern, artistic, some really fun activities."
"Visited today as a stop off for our summer holiday with our daughter. We had such a great time and we’re very well looked after by the staff who were really friendly. Everything was well kept and clean."
"We were recommended this place by a friend and it didn’t disappoint. We went with a 1 and 5 year for the Stay and Play session. Loads of trampolines and the bouncy castle area was a huge hit."
"Warm welcome from Jade and the team, we came within the Easter break! Fantastic activities for all ages and was not packed. Great fun for all ages - adults probably had more fun!"
"Lovely staff, really clean. Kids had a great time."
Cons:
"Bits of the place were fairly dirty and weren't cleaned up very well so maybe some staff training on that is required."
"Toilets are Poor, not cleaned often enough."
"Very cold, dirty tables. Lined up for 15 minutes to be told cash only at the counter and thank goodness I had a few notes by chance."
"When we go here we had our own jumping socks but apparently our socks hadn't been safety tested...don't laugh and so they charged us a further 6 pound for socks."
"No where near enough staff! 20 min wait for drinks, or to order anything! Toilets not cleaned I only saw 1 member of staff in the arena."
"Absolutely awful! There was a poster outside saying 16th July - 2nd September with dates and timing for the summer holidays."
"It was okay... My problem was that one of my kids was under 1.2m tall which meant that a lot of the 'extra' things were not available for her to use."
"Some of the staff are trying hard to provide a good service the management needs to address a number of failings which left us not wanting to return."