Watches of Switzerland Reviews Summary

Customer Service

Pros:

• "The staff at WOS are very welcoming and treat you like a valued customer whether you leave with or without a watch."
• "Another fantastic and flawless experience buying from Krenar in the Rolex team at WOS Regent St."
• "Fab experience, up close and personal with brand new Swiss watches. Absolutely superb customer service. Satisfaction guaranteed."
• "The staff (Mey) did not look down on me at all but treated me with warm and welcome smile."
• "Darleen really made our experience for my partners birthday one to remember with the vip room, decorations and great expertise on the watches selected."
• "Always a pleasant experience visiting the Regents St store."
• "Thank you so much Mey 😊"

Cons:

• "Service needs to improve or the staff were just having a bad day."
• "I would not recommend this place for anyone that wants to buy a rolex or iwc you will receive much better service and more knowledgeable staff at independent boutiques."
• "He was very cold and just ignored us even though I am trying to take a seat in front of him."
• "Stood at the Omega counter for 10 minutes nobody came over… went to GS and no help at all."
• "The staff in the Rolex section was disrespectful, inefficient and rude."
• "I visited the shop many times in the past, but now they introduced new policy preventing people with head covering to enter."
• "Bought a Rolex in 2010, they lost my details and when they had new stock, refused to sell to me saying 'I needed to be an existing customer.'"

Product Satisfaction

Pros:

• "Most recently I purchased a Tudor Black Bay Chrono, which I am in love with."
• "I came to get the Zenith watch i've wanted to celebrate a special occasion and Syvlia was far beyond helpful and welcoming!!"
• "I purchased Pelagos from WOS website, got it delivered in 2 days."
• "Bought my Second Rolex Sea- Dweller two tone on 12/08/2023 after almost a year waiting list on this time piece."
• "Absolutely fantastic customer experience. Apart from a stunning range of watches (some that are very reasonably priced) the customer service and attention to detail is second to none."
• "Bought a JLC Reverso which went smoothly. Was promised a strap as part of the deal. It's been 5 months waiting for a strap. 5 months!"
• "I found the wrong one (Rootbeer) in the second room."

Cons:

• "Awful. Twice now my watch has come out worse than it went in."
• "Incredibly poor service. I gave them a watch to be serviced and then heard nothing from them for 2 months."
• "Bought a VERY expensive watch that required a full refurb two months after I bought it (clearly a defective piece was sold to me)."
• "I purchased my first significantly expensive luxury watch from Watches of Switzerland Regent Street... They offer luxury products but the service I've received has been nothing short of appalling."
• "The watch I wanted was in the window (and available for sale) but the salesperson assumed I couldn’t afford it and twice to sell me something ‘closer to my budget’."
• "Misleading one day delivery should really be addressed."
• "All the paperwork provided INCLUDING the official certification card provided by Watches of Switzerland were INCORRECT."

Shopping Experience

Pros:

• "I walked into Regents Street store and was immediately greeted and welcomed."
• "Visited this shop to check out some rolexes without pre-booking."
• "Due to the current situation with COVID you need to book a slot prior to your visit and they have all of the expected precautions in place."
• "Excellent service from Mey again on another visit to the Regent Street Store."
• "Will be definitely coming back when I purchase my next piece."
• "Best in class Mechaya @ WOS Regents Street!!"
• "Always a lovely experience dealing with the team at Watches of Switzerland Regent St."

Cons:

• "Very frustrated with the current trend of these ‘authorized rolex dealers’. How can be the Authorized dealer and distributor of these watches when you really only have 3-4 ladies date just for sale."
• "Please can you feedback this to your store management team, so there is relevant training provided for staff around initial customer interaction."
• "However, after sale service was good despite not being the most responsive* (through email)."
• "It wasn't long before the shop assistant was checking up on us thinking we were up to no good."
• "These days, the odds of entering a store and being able to purchase a Rolex is close to zero."
• "We could easily leave the place with two watches or at least one, but that didn't happen."
• "Never go there again!"