Address: 274 Slade Rd, Birmingham, B23 7LX, United Kingdom
Phone: +441213861160
Rating: 4.7
based on 175 reviews.
Customer Service
Pros:
"The staff were extremely helpful."
"Craig was really patient and helpful, thoroughly answering all my questions."
"They were very friendly and helpful putting my mind at ease being a first time owner."
"The staff are amazing and are always willing to help."
"The staff were so friendly and relatable."
"The staff were very polite and super helpful. Conor did an amazing job at filling us in on our new Gecko."
"Staff where very friendly, all said hello and asked if I needed help."
Cons:
"The Rudest lady I have ever met, we wanted to look around and wasn't sure what we wanted to buy."
"The manager talks down to people and is very rude and disrespectful."
"I bought a bearded dragon a few weeks ago and received nothing but rudeness from some members of staff."
"Terrible woman the staff are the ones who are supposed to be mask compliant for COVID rules none of them wearing face masks required by law."
"Monica was INCREDIBLY rude and kept barking at me to 'hold the head love'."
"Me and my partner went in and visited reptiles & pets today with full intention of buying a tortoise and we made that pretty clear when we approached a member of staff... instead she was too busy speaking with her other colleague."
"Gave them a ring to ask them about their hognoses, lady on the phone was rude to me, told me she didn't have time for my questions and to call later."
Shop and Animal Care
Pros:
"Some beautiful animals and all housed appropriately in immaculately clean enclosure's!"
"What a beautifully maintained premises for reptiles!"
"When i arrived all pets was very clean and being fed fresh food."
"They were all so well presented and had beautifully clean enclosures."
"The shop is very clean, all the enclosures are incredibly well kept and all the animals appeared active and healthy and happy."
"All animals healthy, in good condition, clean, nice looking tanks with all what specific species need."
"It's spotless inside and all the animals are kept very well their tanks were clean and you can tell they are well cared for."
Cons:
"Dont buy from this shop, the baby leopard geckos we had bought, where not only expensive, but was also carrying some sort of disease or parasites, and have now both died."
"DO NOT BUY YOUR NEW PET FROM HERE. We brought a baby bearded dragon from this shop who after a little while of bringing her home she started showing signs of Illness."
"Can't believe the price increase for frozen rats.!., really ain't acceptable. £4.95 for medium size, won't be purchasing again or even visiting the store for bedding and other products i used to purchase."
"Complaint: You have a girl who works in your store on Fridays who needs to cover up. She wears inappropriate clothes for someone who has to serve customers."
"The forced to wear a mask even though exempt."
"Wouldn’t recommend this place, made us feel uncomfortable all they did was tell us what we did wrong and attempted to force us to buy things we did not need."
"I am not working for someone that turns their nose up at me."
Knowledge and Expertise
Pros:
"Healthy well cared for livestock and the staff knowledge is second to none on husbandry and care."
"Brap has been a long-standing member of the reptile hobbyist community... They are happy to provide time and care to new and old customers and they really do have a wealth of information between them all."
"This place is incredible, they have fantastic staff who are extremely knowledgeable about all the animals they sell."
"Fantastic shop with so much knowledge and choice."
"Staff are brilliant, on hand to help and very knowledgeable!"
"The best reptile shop in the Midlands by far, their live stock is amazing! The live food here are the best quality I have ever seen in a store."
"Staff seem to have lots of knowledge about reptiles."
Cons:
"Rude very rude staff made to feel like a child would not recommend to anyone."
"I found it patronising, old-fashioned and just plain rude."
"After being given helpful advice by a young man over the phone, I came into the shop to purchase the items recommended, only to be given the third degree by the supercilious manager."
"I think passion and knowledge seems to get mislabeled as rudeness in some of these reviews."
"Good variation of reptiles and dry stock. The forced to wear a mask even though exempt."
"What a strange way to run your business 🤣"
"That would definatly put me off going again though. Not that I'd need to. No pets for me."