ALDI Reviews Summary

Store Layout and Accessibility

Pros:

• "Store was nice, big and well layed out."
• "The store is very spacious on the outside as well as from within. There’s lots of room to park outside."
• "The store layout is well-organized, making it easy to navigate and find what you need quickly."
• "Quite spacious to shop around... Shelves are well arranged..."
• "Clean and always stocked well."
• "Modern, clean store..good produce, store not too crowded..efficient staff."
• "Always stocked with veg and other essentials. Rather clean and tidy for an Aldi."

Cons:

• "Cluttered, pallets & cages blocking access, staff bumping into you."
• "People just bumping into one another because of the narrow aisles."
• "Also why do aldi find it a must to fill the aisles with pallets of stock to make it more difficult to get round."
• "Edgbaston Aldi is a truly awful shopping experience, untidy, stock all over the place lots of staff stocking up obstructing the aisles."
• "The self service area is really cramped. Very badly managed."
• "Aldi, in general, is a bit messy supermarket where you will find narrow aisles and everyone is rushing around."
• "Quite simply, their produce is thrown about."

Checkout Experience

Pros:

• "Great to see self service checkouts compliment the full tills which significantly reduces queue time for lighter shops."
• "With Aldi you'll always get the same experience - super fast checkouts and you have to be on your trolley game to get everything in whilst it's being whizzed across the scanners by the cashiers."
• "Prices are cheap and checkout is quick and painless."
• "Also, it has more than 8 self check out machines so you can skip the cashier till and checkout quickly."
• "The speed of billing is quite fast."
• "Checkout was relatively swift."
• "The checkout process is also efficient and streamlined, making for a stress-free shopping experience."

Cons:

• "The only missing star is because it always takes a long time at the checkouts in this branch."
• "I was very disappointed to find that customers were literally standing on top of me when I was at the till."
• "Long queues and not enough tills open at peak times."
• "9'00 in morning, empty shop...was waiting so long to pay for shopping."
• "Only problem is HUGE queues for paying! And most of the time they are short staffed."
• "Went on a Saturday Easter weekend; waited for ten fifteen minutes in the queue but they had plenty of stock on the shelves and inside queues were not long at all."
• "The crowding in this place during covid is disgusting."

Product Selection and Pricing

Pros:

• "Well stocked Aldi with a broad range of produce, clean and well lit interior and friendly staff."
• "The shop is busy but there are plenty of staff on hand to keep things flowing quickly and the food, drink and ambient stock choice top quality with really great prices."
• "Aldi... it is what it is and actually it offers a whole lot more - you would be surprised."
• "Prices at Aldi are definitely cheaper than Tesco and way cheaper than M&S."
• "Always low prices and the fruit and veg is always fresh."
• "First class quality products at a good value price."
• "Their wide selection of products, from fresh produce to household essentials, is of high quality and comes at affordable prices."

Cons:

• "A few items I used to visit Aldi for they no longer stock, such as Tom juice, nacho cheese dip, ox tail soup."
• "Unfortunately this store weren't stocked up with the item, must be a shortage in all the Aldi stores."
• "They used to bake fresh bread here but presumably have sold out to the instant gratification millennial generation."
• "Not much space in terms of special buys. I found the Scott Arms Aldi better for special buys."
• "Things stacked quick not that well tho. Like big box items mixed up so you couldn't purchase without too much hassle."
• "The price of goods are a hit and miss on certain products, but that is the norm in our current Financial climate."
• "Very limited options for Alcohol."

Customer Service

Pros:

• "Staff are quite friendly..."
• "Staff at this store always polite and extremely helpful."
• "Staff friendly, prices are excellent, fresh meats at a very good price, I haven't had any that hasn't been beautiful."
• "The staff is amazing. Helpful, friendly and kind."
• "Staff are always incredibly helpful."
• "Staff are really nice and friendly and I can nearly always find what I'm after."
• "Friendly and helpful staff."

Cons:

• "Not very customer friendly. Potentially dangerous to the public."
• "Use this store a lot but I came by the rudest staff member the other day who thought it was acceptable to shout at customers from behind her till."
• "Staff can be a little rude and unhelpful at times."
• "Unfortunately the cashier who served us lacked warmth and seemed off, she spoilt my shopping trip."
• "Customer service is horrible, they want you out of the shop as soon as they can."
• "Sabrina the manager's assistant is miserable and lacks customer service!"
• "Very rude cashier, too busy looking at what was going on in the next aisle to give me any eye contact or push the items towards me after scanning."