Sainsbury's Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Excellent customer service, great variety of items from vegetables to kitchen wares."
• "The staff are nice and helpful."
• "Staff always super friendly and the store is nicely stocked."
• "Great store brilliant customer service. Nothing is ever too much trouble."

Cons:

• "Just had a terrible experience at this store...and another colleague I asked was rude and extremely unhelpful."
• "Me and my mother have been shopping here for 10 years and we have seen it go down and the staff OMG they are rude for NO REASON."
• "Very poor service and very slow and only one cashier who is very slow scanning everything and serving customers."
• "Employee name = Rashida. Complaint about her is because she was full of attitude awful customer service and not welcoming at all, ignored me when I asked for help THREE TIMES."

Stock and Availability

Pros:

• "The store's layout is intuitive, making it easy for newcomers like me to navigate. The aisles are well-stocked, showcasing a diverse range of products."
• "Supermarket featuring a wide selection of products. The staff always look very busy but are nice enough if you ask for any help."

Cons:

• "I recently visited Sainsbury Coventry (trinity street), and I was disappointed to find that several of the food items on my shopping list were out of stock."
• "The store typically runs out of most veg stock by 5 granted it serves a large audience but this still often results in the stock not being in or having to go early."
• "This SUPERMARKET IS AWFUL. they always low on food, bad quality fruit and vegetables."
• "I have been shopping from sainsburys years in different cities in the UK this absolutely the worst branch I have ever seen always short staff and hygiene level is low compared to other sainsburys branches."

Store Layout and Accessibility

Pros:

• "Sainsbury's in Coventry holds a special place in my memories. Nestled right in the heart of the city, it exudes a warmth and charm that is both inviting and comforting."
• "Good small supermarket, good range including free from section and world foods section. Good access for buggies and wheelchairs."

Cons:

• "Good for only a small amount of shopping as they don't do trolleys & as a disabled man l have to carry the basket round the shop."
• "Possibly the worst-run supermarket I have been to. The layout of the store is abysmal with very poor accessibility."
• "If you have claustrophobia or a fear of being stuck in a cave in, probably give this place a miss. Too small for the capacity it tries to serve and should have either moved or expanded years ago."

Price and Value

Pros:

• "Always enjoy shopping at sainsbury's excellent prices and staff very friendly and helpful, compared to other big supermarkets especially my local which I'm not sure i can name the prices and staff training are excellent."

Cons:

• "However, the prices are a little hefty in comparison to other supermarkets. Perhaps they banked on visitors passing through blissfully unaware of the value of our pound sterling."
• "Pricey very pricey the clothes are very expensive and the cafe food they isn't a lot of range for children especially. Could do with cheaper prices."