Andrews Romford Reviews Summary

Customer Service and Professionalism

Pros:

• "All of the team are so helpful, super-efficient, professional and friendly but Kish and Charlie are remarkable at what they do."
• "Charlie was an absolute pleasure to speak with! He was very kind, helpful and informative."
• "Kish and Charlie were brilliant from start to end. Extremely responsive, kept me informed, proactive and gave me advice and helpful suggestions."
• "@ Andrew Estate Agents (KISH) was incredibly professional and provided exceptional service in assisting us with contract of our new house."
• "I am a Property/Conveyancing Solicitor and I recently had the pleasure of working with Kamilija Stanuliene from Andrews Estate Agents and I cannot recommend her enough."
• "I received amazing service from Andrews Romford. Monika who helped me was extremely helpful when I had a faulty appliance."
• "The Lettings Team at Andrews are very efficient in the service they provide. The photos and advert write was presented very well."
• "I have always received great service from Andrews as a Landlord. Everything from inventory check ins; preparing tenancy agreements and checking tenants out."

Cons:

• "Terrible estate agent. We rented via Andrews for 4 years and they were incredibly difficult to work with."
• "Avoid like a plague! Nathan Summerfield made me travel one hour only for me to reach the house of the viewing and be told the viewing was cancelled in the morning and he forgot to inform me."
• "Clowns, all they think about is the money no customers service at all. Can’t even do the simple things. Worst experience of my renting life. No morals."
• "Pathetic Service, have no regard for tenants keep on promising that things will be fixed but delay it."
• "If I could give zero stars I would. They put up a viewing for a house in Romford, rush green area I called & email within 10 mins of the property being listed and they lied to me and my partner."
• "ABSOLUTELY APPAWLING SERVICE! They said they would call back with time slots and never did, they lied about when they would book in for viewings."

Efficiency and Responsiveness

Pros:

• "One outstanding aspect was the dedication of Kish, who even managed my file on his day off several times to ensure the sale progressed seamlessly."
• "I had a great viewing experience with Andrews and recently viewed a property where I was met by Kamilija, she was patient, attentive and very knowledgeable."
• "Really happy with the service offered by Andrews, especially Samuel. He explained everything clearly, put us in touch with the right contacts for our conveyancing and lending process."
• "Samuel at Andrews Romford was our estate agent and made the whole process of finding a property and then viewing them a breeze."
• "Myself and husband had a viewing with Samuel from Andrew’s estate agency Romford branch. He was prompt and very polite."
• "I have been a tenant with Andrews since 2016 and they have been very helpful and professional whenever I have needed to get in touch with them."
• "I have used the services of the Andrews Letting & Management branch at Romford for many years as a landlord and recently used the estate side of the business."
• "Really happy with Nathan, Amanda and the staff at Andrews, who manage my rental property. They are v responsive and helpful."

Cons:

• "I am a current resident of a property under Andrews in Romford. My boiler is not working since the past month and their contractors have still not fixed it."
• "The only complaint is the check-out process: they gave me instructions to drop the keys off into their letterbox, at the end of the tenancy, which was a Sunday, however the letterbox was stuck shut."
• "We have 2 BTL properties that we rent through Andrews and Nathan Hancox and the other staff that work there are always reliable, professional and trustworthy."
• "I sent an email to Nathan Hancox once again. It appeared that he had been on vacation and therefore did not see my e mail until his return to the office."