Keystones Property Reviews Summary

Communication and Responsiveness

Pros:

• "Libby demonstrated excellent communication."
• "Chris was very helpful at the viewing, answering all of my questions and replying to my follow-up emails promptly."
• "Sam is always ready to answer questions and help clients feel at ease."
• "They have also been quick with communication."

Cons:

• "Didn’t have the best experience with Keystones as it started well and it got very bad."
• "Left work early for a viewing appointment. Waited 40mins agents didn't show up."
• "I wanted to see one in particular but they said as I was running late the agent left without even calling me."

Professionalism and Expertise

Pros:

• "Additionally, Libby exhibited a high level of professionalism and expertise."
• "Been using Keystones for about 3 years, their service has been greatly appreciated with no hassle ethics."
• "Keystones Property Management team has been brilliant in setting up a smooth process for lettings."

Cons:

• "DO NOT rent any houses/ rooms from the agency!!!!!!"

Support and Guidance

Pros:

• "Keystones done a good job in selling our property, with some hurdles to overcome along the way."
• "I am a landlord with a property in central Romford. Libby and the team have been very vigilant in vetting the tenants."
• "I dealt with Keystones on a recent property purchase who were fantastic. Excellent service throughout from the team!"

Cons:

• "This was vital information as throughout I was told that property is not in a chain and the seller intends to leave country."

Customer-centric Approach

Pros:

• "We found Keystones very good with our recent house sale."
• "From start to finish, Keystones Property offered a top-quality service when selling our apartment."
• "Keystones were amazing with a great work ethic."

Cons:

• "I have rented a property through Keystones Property. There were a couple of issues with the property but everything was solved promptly."
• "Have recently rented from keystones collier row. There were a few small issues since moving in."