"When its been an emergency situation, they have always managed to get me in and treat me quickly, even during the Covid lock-down."
"Excellent Communication at the practice ensures you are able to be seen quickly when necessary."
"I'm a new patient here and had only been once before for my initial assessment. I called in the early afternoon to make an appointment because I had a swollen gum. Even though I confirmed it wasn't an emergency I was offered an appointment the same evening."
"The dentist saw me as an emergency as I was suffering a lot of pain, and even though he was not my regular dentist who specialises with nervous patients, I was treated very kindly and considerable and managed to have my tooth extracted painlessly."
Cons:
"I did however have to wait about 10 or 15 minutes so the appointment was technically late."
"Had a filling that came out and tried to make an appointment the best date they could offer 30th November(18 days)."
"Despite spending a significant sum for ongoing treatment I was totally ignored when I arrived as they chatted."
"Later they cancelled an appointment then never followed up."
Staff and Service Quality
Pros:
"The various dental assistants were also professional and friendly, as were the reception staff - so the whole journey felt pretty pain free!"
"The staff are kind and friendly."
"Staff was very welcoming and also wanted to highlight his nurse Gabriela for her kindness."
"The reception staff I met are also super polite and helpful."
"The girls on the desk are lovely, warming and helpful."
"The reception team and dental staff do a fantastic job - friendly and exceptionally professional."
"Everyone at the practice is welcoming helpful and friendly."
Cons:
"Unfortunately the same can’t be said for the hygienist dental nurse."
"Great dental treatment, horrible receptionists and follow up."
"Do not know what has happened to this place. All reception staff changed and now it's so disorganised no one knows what they are doing."
Facilities and Environment
Pros:
"Everything was well organised and it was super to get back to the Hygienist."
"Within the practice building itself everything is great - albeit somewhat congested."
"The Practice has an air of calm confidence."
"The environment is always clean and they have made reasonable adjustments to accommodate Covid restrictions."
"The waiting room was nice there was well kept fish tank."
Cons:
"But on the very wet day when I had my recent appointment the car-park was a mass of puddles and entrance / exit to / from the car park remains hazardous - equally to patients, pedestrians and other traffic."
"I would still say that the practice isn’t necessarily fit for accommodating prams (at least on the upper floor), but this is more because of the building layout itself."
"But the decor could do with a bit of updating with at least a coat of paint particularly on the stairs in maybe some soothing pastel colours and possibly some new flooring."
Cost and Pricing
Pros:
"Other plus points were the free parking & interest free loan for certain treatments."
Cons:
"I was very shocked to hear that the cost of the treatment is going up in June from £48 to £73 which is a rise of over 50%."
"Would agree with some comments that prices seem to have gone up quite a lot so over £700 for a crown seems a lot."
"Just shocked at the price increase which is a lot!"
"Lost one star as I believe it to be expensive when compared with similar practices."