Chancellors - High Wycombe Estate Agents Reviews Summary

Customer Service

Pros:

• "George followed up and answered to all my questions and calls with patience."
• "Stephanie went out of her way to assist, dealing with queries and returning calls promptly."
• "The staff were very friendly and helpful whenever I contacted the office."
• "His customer service was brilliant, and he was always happy to help and answer our questions."
• "All staff were extremely polite when I contacted the branch for information or to ask any questions."
• "Ashleigh has also been amazing and her communication throughout has been perfect."
• "Any questions I had he gladly answered promptly and kept in contact throughout, even checking to see how we had settled in to our new home a few days after completion."

Cons:

• "I had to answer their questions, as the agents had absolutely no idea regarding any details of the property."
• "This estate agents are truly useless and unresponsive."
• "They are just plain rude and unprofessional."
• "Complete lack of professionalism, not returning my phone calls."
• "Endless cycle of not getting through to anyone."
• "Phone calls are not returned despite multiple messages being left."
• "Appalling attitude and service received from the staff."

Professionalism

Pros:

• "The team were extremely professional from start to end."
• "Ian and team were extremely efficient in expediting the sale of my property swiftly and seamlessly."
• "Absolutely amazing service from all the staff. Friendly professional and courteous!"
• "The sales team were outstanding all the way through, especially Douglas; he answered every annoying question I asked and when I wanted to contact him he would respond promptly."
• "They were very professional, helpful and efficient throughout the transaction."
• "A highly talented, professional and friendly team member, Joseph made the entire tenancy process stress-free."
• "The team's expert knowledge helped us secure a sale for our property and were helpful, professional and efficient every step of the way."

Cons:

• "Just shocking from a so called national estate agents."
• "Do not use Chancellors in High Wycombe, you will regret it."
• "Avoid this estate agency as they are not professional."
• "The poorest service We've had while looking for a house to rent."
• "Their customers service is appalling."
• "Very poor considering the fees they charge."
• "Worst agency I've ever dealt with."

Efficiency

Pros:

• "Within 1 month of the property being on the market with them I had an offer with an average of 3-4 viewings per week."
• "The efficiency of the staff here is beyond amazing."
• "The end to end process selling my house was seamless and easy with the Chancellors team."
• "He was always very quick to respond, and was very committed to finding potential buyers for my property."
• "The whole process took 10 weeks in total with three of us in the chain. I thought that was fantastic timing and would highly recommend Chancellors as the best agent to use."
• "Throughout the whole process the communication was amazing."
• "An excellent level of interest was generated ahead of the launch and on launch day most units were reserved within the first half hour."

Cons:

• "The boiler in the flat didn't work and they claimed not to know about it until I told them."
• "Had my viewing almost cancelled even though I never said I wanted to cancel it."
• "Complete waste of time."
• "They gave false information, as well as the wrong information and also told plain lies!"
• "They booked appointments two times in one month and both times canceled without letting us know."
• "The room wasn't fit for purpose (the fire alarm system was faulty)."
• "Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been."

Communication

Pros:

• "I’ve been really impressed by the attitude and professionalism of the team at Chancellors."
• "She has always been available, helpful and friendly."
• "Danny Hassall was a pleasure to deal with from start to finish. He had confirmed my viewing within ten minutes of my initial call."
• "We rent our property through Chancellors and I have been extremely impressed with the level of service, care, quality and customer service given to us."
• "He invited us in for a viewing and it was great, he was extremely knowledgeable about the properties and process which helped us a lot."
• "Richard kept in good contact with us throughout the transaction and I felt I could leave them with this until we were in a good place to start confirming exchange/completion dates."
• "We will be buying through chancellors and would recommend anyone else go there for great service."

Cons:

• "They are the worst estate agents I have ever come across the staff make promises they will call back to arrange a simple viewing then they don’t."
• "From start to finish the process has been disastrous would avoid Chancellors at all costs in future."
• "I had the most horrible experience with this agency lately."
• "To get the right people at Management Thameside to actually answer emails or return phone calls is impossible."
• "LANDLORDS DO NOT USE THESE PEOPLE!"
• "If you phone to try to talk to someone the person you want to talk to is always conveniently 'on the phone'."
• "Please don’t go with chancellors... it’ll ruin your life!"

Professional Conduct

Pros:

• "As a first time buyer i found Chancellors were very helpful and assisted me during the purchase of my first home."
• "So happy with Chancellors from start to finish of our moving process."
• "I would highly recommend this agency but especially Stephanie, we cannot thank you enough! Now we are just looking forward to getting the keys to our first home!"
• "Chancellors is now a credit to the Estate Agency Sector, an Agency that works and tick every box!"
• "Viewed a property with Henry and he was extremely helpful."
• "Both of them have been really supportive throughout the whole process."
• "They have so far always achieved the prices set which shows how good their knowledge of the local market is."

Cons:

• "They go through their employees like sweets."
• "The manager is rude unhelpful."
• "The behaviour of some of your staff towards foreign customers is appalling."
• "You have made my first purchase a truly awful experience and I may not be able to get your regulator's involved as you have cleverly put a pin in that; nonetheless, I will write a bad review on every site and sing from the rooftops about my experience with the worst estate agents."
• "When started to rent my property I had excellent service from the high wycombe branch but as soon as it was moved to thameside property management it was shocking."
• "They have very little knowledge of the properties they manage."
• "Worst agency I've ever dealt with."